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Insurance Customer Service Representative II

2 months ago

St Petersburg, Florida, United States Bankers Financial Corp Full time
Job Description for Flood Insurance Operations Specialist

Bankers Financial Corporation is a reputable financial services holding company that values diversity and inclusivity in the workplace. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction.

**Key Responsibilities:**

  • Provide exceptional customer service to policyholders and agents through phone and chat support.
  • Apply underwriting guidelines accurately to process various reports and documents related to Flood, Excess Flood, Private Flood, and ALE insurance products.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance customer experience and operational efficiency.
  • Maintain professional relationships with stakeholders through effective communication and problem-solving skills.

**Requirements:**

  • Bachelor's degree in a related field, such as business administration or finance.
  • 1-2 years of experience in customer service or a related field.
  • Strong communication and interpersonal skills, with proficiency in Microsoft Outlook.

**Preferred Qualifications:**

Bachelor's degree in a related field, such as business administration or finance. Experience with Salesforce and AS400 is a plus. Bilingual proficiency is advantageous.

This job description provides a general overview of the responsibilities and qualifications for this position. Additional duties may be assigned as needed. Bankers Financial Corporation is an E-Verify company.