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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as an Account Representative. As a key member of our State Farm Agent team, you will play a vital role in helping our business grow through value-based conversations and exceptional customer experiences.
Key Responsibilities- Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and support as needed.
- Insurance Solutions: Educate customers about insurance options, using a customer-focused, needs-based review process to identify and meet their needs.
- Communication and Service: Provide prompt, accurate, and friendly customer service, responding to inquiries and resolving issues in a timely and professional manner.
- Competitive Compensation: Enjoy hourly pay plus commission/bonus opportunities, providing a competitive income and growth potential.
- Professional Development: Receive valuable experience and training, with opportunities for advancement within our agency.
- Work-Life Balance: Enjoy paid time off (vacation and personal/sick days), allowing you to maintain a healthy work-life balance.
- Marketing and Sales: Demonstrate interest in marketing products and services based on customer needs.
- Interpersonal and Communication Skills: Possess excellent interpersonal, written, verbal, and listening skills, with the ability to effectively relate to customers.
- Teamwork and Problem-Solving: Proactively work in a team environment, using problem-solving skills to resolve customer issues and meet business objectives.
- Licensing and Certifications: Obtain and maintain a Property and Casualty license, as well as a Life and Health license, to ensure compliance with industry regulations.
