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Customer Service Representative

2 months ago

St Petersburg, Florida, United States Cathy Shadwick - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist - Insurance Professional at Cathy Shadwick - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and contributing to the growth and success of our insurance agency.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our clients, providing personalized service and follow-up as needed.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate clients about insurance options and promote the development of our business.
  • Communication: Utilize exemplary communication skills to efficiently meet the needs of clients while promoting the growth of our agency.
Requirements
  • Dedication to Customer Service: Demonstrated commitment to delivering exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to assist clients and coordinate with other agency team members.
  • Problem-Solving: Proactive approach to problem-solving and ability to think critically in a fast-paced environment.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within our agency.
  • Career Development: Valuable career-building experience and opportunities for professional growth.