Desktop Support Specialist
1 day ago
Job Summary:
We are seeking a skilled Desktop Support Specialist to join our team at Apex Systems. As a key member of our IT service desk, you will be responsible for providing exceptional technical support to our clients and ensuring timely incident resolution.
Key Responsibilities:
• Provide professional, timely, and polite support to all end users
• Troubleshoot and resolve a wide range of computer and network-related problems
• Stay current with system information, changes, and IT updates
• Collaborate with coworkers and team leads to ensure speedy resolution
• Complete quality assurance calls to end users following closure of tickets
Requirements:
• Basic knowledge of Active Directory
• Familiarity with SCCM and ServiceNow
• IT industry certifications are preferred
Preferred Qualifications:
• CompTIA Network+, Security+, Microsoft Professional, and Cisco Associate certifications
Apex Systems:
We are a world-class IT services company that serves thousands of clients globally. We value innovation, collaboration, and continuous learning, and offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Equal Opportunity Employer:
Apx Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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