Desktop Support Specialist
2 days ago
Procom is seeking a skilled Desktop Support Specialist to provide Tier 1 support for desktop and laptop computers. This role is critical in maintaining smooth operations across the organization by offering hands-on technical support, troubleshooting, and maintenance for hardware and software systems.
Key Responsibilities:- Provide Tier 1 (intermediate-level) support for desktop and laptop computers, assisting users with troubleshooting and resolving technical issues.
- Install, configure, and maintain both hardware and software systems, including operating systems, applications, and peripheral devices.
- Identify and initiate resolutions to common desktop and laptop problems, ensuring timely service to end users.
- Perform basic troubleshooting of network-related issues, utilizing knowledge of PC networking concepts and Windows Active Directory.
- Support and maintain audiovisual equipment, such as LCD projectors and monitors.
- Configure, support, and maintain printers and plotters, ensuring these devices operate efficiently.
- Provide ongoing support for Microsoft Office products, including installation, configuration, troubleshooting, and maintenance of Word, PowerPoint, Excel, Visio, and Project.
- Collaborate with the IT team to escalate and resolve more complex technical issues as necessary.
- Education: Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or a related field from an accredited university. OR Equivalent relevant work experience in an IT technical environment.
- Technical Expertise:
- Experience in installation, configuration, support, troubleshooting, and maintenance of personal computers and related hardware.
- Basic knowledge of PC networking concepts and terminology, with familiarity in Windows Active Directory.
- Familiarity with audiovisual equipment, such as LCD projectors, monitors, printers, and plotters.
- Proficiency in supporting and troubleshooting Microsoft Office Suite applications, including Word, PowerPoint, Excel, Visio, and Project.
- Desired Skills:
- Strong problem-solving skills with the ability to quickly diagnose and resolve hardware and software issues.
- Excellent communication skills to effectively assist end users and explain technical issues in non-technical terms.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Attention to detail and a high level of accuracy in performing technical tasks.
- Self-motivated and able to work independently or as part of a team to meet deadlines and service-level agreements.
This position is Onsite and located in San Antonio, Texas, United States.
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