Desktop Support Specialist

2 days ago

San Antonio, Texas, United States Procom Full time
Desktop Support Specialist Job Description

Procom is seeking a skilled Desktop Support Specialist to provide Tier 1 support for desktop and laptop computers. This role is critical in maintaining smooth operations across the organization by offering hands-on technical support, troubleshooting, and maintenance for hardware and software systems.

Key Responsibilities:
  • Provide Tier 1 (intermediate-level) support for desktop and laptop computers, assisting users with troubleshooting and resolving technical issues.
  • Install, configure, and maintain both hardware and software systems, including operating systems, applications, and peripheral devices.
  • Identify and initiate resolutions to common desktop and laptop problems, ensuring timely service to end users.
  • Perform basic troubleshooting of network-related issues, utilizing knowledge of PC networking concepts and Windows Active Directory.
  • Support and maintain audiovisual equipment, such as LCD projectors and monitors.
  • Configure, support, and maintain printers and plotters, ensuring these devices operate efficiently.
  • Provide ongoing support for Microsoft Office products, including installation, configuration, troubleshooting, and maintenance of Word, PowerPoint, Excel, Visio, and Project.
  • Collaborate with the IT team to escalate and resolve more complex technical issues as necessary.
Requirements:
  • Education: Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or a related field from an accredited university. OR Equivalent relevant work experience in an IT technical environment.
  • Technical Expertise:
    • Experience in installation, configuration, support, troubleshooting, and maintenance of personal computers and related hardware.
    • Basic knowledge of PC networking concepts and terminology, with familiarity in Windows Active Directory.
    • Familiarity with audiovisual equipment, such as LCD projectors, monitors, printers, and plotters.
    • Proficiency in supporting and troubleshooting Microsoft Office Suite applications, including Word, PowerPoint, Excel, Visio, and Project.
  • Desired Skills:
    • Strong problem-solving skills with the ability to quickly diagnose and resolve hardware and software issues.
    • Excellent communication skills to effectively assist end users and explain technical issues in non-technical terms.
    • Ability to manage multiple tasks efficiently in a fast-paced environment.
    • Attention to detail and a high level of accuracy in performing technical tasks.
    • Self-motivated and able to work independently or as part of a team to meet deadlines and service-level agreements.
    Work Environment:

This position is Onsite and located in San Antonio, Texas, United States.

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