Desktop Support Specialist

7 days ago


San Antonio, Texas, United States Apex Systems Full time
Job Title: Desktop Support Specialist

Apex Systems is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for ensuring customer satisfaction by resolving technical issues in a professional and timely manner.

Responsibilities:
  • Provide professional, timely, and polite support to end users
  • Have in-depth knowledge of tools and ticketing procedures
  • Follow standard help desk protocols, procedures, and guidelines
  • Identify, troubleshoot, and resolve computer and network-related problems
  • Stay current with system information, changes, and IT updates
Requirements:
  • Create new tickets for end users who place phone calls or start chat sessions with the Service Desk
  • Deploy applications using SCCM
  • Basic knowledge of Active Directory
  • Monitor ticket queues to ensure timely resolution
  • Resolve tickets based on documentation, training, and tools

Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and opportunities for career growth and development.



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