Desktop Support Specialist

5 days ago


San Antonio, Texas, United States Apex Systems Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at Apex Systems. As a key member of our IT support team, you will be responsible for providing first-level support to our clients, generating incidents for new issues, and accurately logging, ticketing, and tracking/owning all incidents.

Responsibilities:
  • Provide first-level support for all inbound calls, generating an incident for all new issues.
  • Accurately log, ticket, and track/own all incidents.
  • First contact resolution of desktop issues or follow proper escalation procedures.
  • Provide accurate, timely, and professional resolution on all supported issues.
  • Timely, accurate, thorough, and professional follow-up on all incidents.
  • Quickly identify and escalate high-priority issues.
  • Accurately triage/assign/escalate tickets per current processes and standards.
  • Maintain dependable attendance and schedule adherence.
Requirements:
  • Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.
  • CompTIA Security+ certification.
  • Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications, desired.
  • Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.
  • Bachelor's Degree or 4 years of related IT experience.
  • Familiar with ITIL and Service Desk support methodology.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.



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