EHR Support Specialist

21 hours ago


Brockport, United States Oak Orchard Community Health Center Full time
Position Overview

Are you eager to contribute to a prominent, patient-focused organization dedicated to enhancing access to quality healthcare for all? At Oak Orchard Community Health Center, you can advance your career while experiencing the fulfillment of making a positive impact on individuals' lives. We operate multiple medical facilities across Western NY and are committed to expanding our team with top-tier talent, ensuring everyone receives affordable, quality healthcare. Our success stems from our diverse and highly skilled professionals, including physicians, nurses, administrators, and support staff. If you are passionate about delivering excellence, equity, inclusion, respect, and dignity in healthcare, we believe you will thrive here. We encourage diverse and bilingual candidates to apply.

What We Provide:

  • Tuition Reimbursement and eligibility for Student Loan Forgiveness (PSLF)
  • Flexible scheduling to promote a healthy work-life balance
  • Competitive salary
  • Comprehensive benefits package (health, vision, dental) effective from the first month after hire
  • 403(b) Retirement Plan with a competitive company match
  • Support for continuing education and professional development
  • Company-paid life insurance
  • Generous Paid Time Off (PTO) package, including vacation, sick leave, personal days, floating holidays, and company holidays
Role Responsibilities

The EHR Support Specialist plays a crucial role in training, assisting, and supporting staff in utilizing the Electronic Health Record (EHR) system to enhance patient care and data management. This position serves as the subject matter expert on the effective use of the EHR. The ideal candidate will possess proficiency in EHR software, a solid understanding of medical terminology, and familiarity with data management protocols and healthcare regulations. The primary objective of this role is to ensure that our electronic health records system operates efficiently, securely, and effectively supports high-quality patient care. Flexibility in scheduling is required, with some evenings and weekends potentially necessary.

Key Duties Include:
  • Collaborating with providers, managers, nurses, and support staff to evaluate and recommend enhancements to clinical workflows and applications for improved operational consistency and efficiency.
  • Working alongside managers and providers to assess and enhance workflow efficiency through the EHR application.
  • Customizing and configuring EHR clinical modules to optimize clinician efficiency and improve patient care quality.
  • Partnering with executive leadership to establish, monitor, and achieve annual quality objectives and goals.
  • Gathering feedback on development, functionality, upgrades, planned downtimes, and application performance.
  • Creating and maintaining training materials and exercises for users of clinical information systems, including user manuals, policies, procedures, and reference documents.
  • Staying informed about institutional clinical systems and relevant clinical policies and procedures for each role trained.
  • Troubleshooting system issues and providing IT support to staff.
  • Applying knowledge of patient education principles.
  • Conducting training sessions, in-services, group and individual instruction, needs assessments, program evaluations, and end-user proficiency assessments.
  • Collaborating with other facilities and organizations to optimize system utilization.
  • Participating in EHR-related webinars, training sessions, and conference calls to remain current on changes related to Oak Orchard EHRs.
  • Engaging in network-wide clinical meetings as necessary.
  • Performing additional duties as assigned.
Organizational Values
  • Teamwork: Collaborating to achieve common goals.
  • Respect: Valuing each other's dignity and honor.
  • Commitment: Dedication to our philosophy, values, and mission.
  • Diversity: Appreciating and accepting differences to empower growth and contribution.
  • Pursuit of Excellence: Striving for perfection through innovation, quality, and persistence.
  • Community: Fostering interactions and support to create a better future.
Qualifications

Skills:

  • Exceptional verbal and written communication abilities.
  • Proficient in teaching in both individual and group settings.

Education and Experience:

  • Bachelor's degree or equivalent work experience preferred.
  • 3-5 years of clinical healthcare experience, including proficiency with electronic health records, with a strong preference for candidates experienced in eCW (eClinicalWorks).
Benefits
  • Health, Dental, and Vision Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Public Service Loan Forgiveness
  • Generous Time Off


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