3DEXPERIENCE Solutions Engineer

2 weeks ago


Richmond, Virginia, United States Capgemini Full time

Key Responsibilities:
Deliver comprehensive support and development for 3DEXPERIENCE platform.

Collaborate with Service Level Agreements (SLA) to manage incidents, service requests, and enhancements.

Provide tiered support (L1/L2/L3) to clients, ensuring effective resolution of issues.

Engage in the transition process for new developments prior to their launch.

Develop and implement deployment packages for issue resolutions and enhancements across development, quality assurance, and production environments.

Be available for off-hours support as needed, including weekends.

Prepare and submit weekly reports to clients using the specified format.

Facilitate communication among stakeholders, including DS, Altria, and other partners.

Acquire knowledge of new tools such as Enginuity and provide support for them.

Required Qualifications:
Minimum of 5 years of experience in 3DEXPERIENCE/Enovia development.

At least 5 years of experience in providing L1/L2/L3 support.

Experience working with consulting firms.

Proven ability to communicate effectively with client stakeholders and vendors.

Why Join Capgemini?
Capgemini is dedicated to supporting your overall well-being throughout your career journey.

We offer eligible employees:
Flexible working arrangements.

Comprehensive healthcare benefits, including dental, vision, mental health, and wellness programs.

Financial wellness initiatives such as 401(k) plans and Employee Share Ownership Programs.

Generous paid time off and holidays.

Paid parental leave.

Family support benefits, including adoption assistance and surrogacy options.

Social support programs like subsidized backup childcare and tutoring services.

Opportunities for mentoring, coaching, and professional development.

Access to Employee Resource Groups.

Disaster relief support.

About Capgemini Engineering:
As a global leader in engineering and R&D services, Capgemini Engineering integrates extensive industry expertise with innovative technologies in digital and software to facilitate the convergence of physical and digital realms.

With a team of over 55,000 engineers and scientists across more than 30 countries, we serve various sectors including Aeronautics, Space, Defense, Automotive, and more.

Capgemini Engineering is a vital part of the Capgemini Group, a trusted partner for businesses seeking to leverage technology for transformation and management.

Guided by our mission to unleash human potential through technology, we are committed to fostering an inclusive and sustainable future.

With a rich heritage spanning over 55 years, Capgemini is recognized for delivering comprehensive services and solutions that address the full spectrum of business needs, powered by our expertise in AI, cloud, and data.

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