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Service Engineer for Advanced Printing Solutions

2 months ago


Richmond, Virginia, United States VideoJet Full time
Videojet Technologies stands as the premier provider of innovative printing solutions, dedicated to enhancing product safety and boosting productivity by ensuring precise information, such as expiration dates and batch details, is printed on everyday items.

As a Field Service Engineer, you will serve as the vital link between Videojet and our clients, delivering exceptional service and support through direct customer engagement.

Our team is united across various locations, with a robust office-based technical support team ensuring that our Field Service Engineers are always supported.

We provide a competitive compensation package that encompasses a base salary, unlimited bonus potential, comprehensive medical coverage from day one, parental benefits, a mobile device, and a company vehicle.

Reasons our Field Service Engineers appreciate their role:
  • Every day offers diverse experiences in dynamic production settings.
  • Your skills and dedication will directly impact your team's success, while allowing you to develop professionally.
  • Benefits include:
    • Flexibility and independence in managing your schedule.
    • The advantages and responsibilities of independent field service work.
    • The fulfillment of delivering top-tier solutions to our clients.
    • The pleasure of daily interactions with a diverse and supportive team.
In this position, your responsibilities will include:
  • Providing ongoing maintenance and support for customer equipment.
  • Installing our products and solutions at client sites.
  • Diagnosing and resolving technical challenges.
  • Building trust and strong relationships with customers.
  • Expanding Videojet's market presence by promoting service agreements and new technologies.
To excel in this role, you will need:
  • Strong problem-solving skills, utilizing available resources and creative solutions to address customer issues.
  • The ability to partner with clients to understand their needs, manage expectations, and drive positive outcomes.
  • Proactive listening skills to anticipate customer needs and work towards mutually beneficial solutions.
  • Collaboration with colleagues, management, and customers.
OUR BENEFITS:
  • Immediate eligibility for benefits (medical, dental, vision, and more) with no waiting period.
  • Opportunities for training and professional development.
  • 401K savings plan with company matching.
  • Tuition reimbursement available from day one.
  • Attractive employee referral program.
  • Paid parental leave.
  • Wellbeing program with rewards.
  • Employee assistance program offering legal, financial, and counseling resources.
COMMITMENT TO DIVERSITY:

Videojet Corporation and all affiliated companies are dedicated to fostering an inclusive environment, valuing diversity in our workforce and the markets we serve. We are committed to equal opportunity, regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other employment benefits and privileges.