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Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to provide Level 1 technical support to our customers. As a key member of our team, you will be responsible for receiving and resolving technical issues via phone, email, or chat.
Key Responsibilities- Provide general IT end-user support, including troubleshooting hardware and software issues.
- Utilize excellent customer service skills to exceed customer expectations.
- Interact with customers to identify and diagnose technical issues and problems.
- Escalate unresolved issues to the next level of support with strong supporting documentation.
- Analyze the impact and urgency of customer's issues and prioritize accordingly.
- 6-12 months' experience in a Service Desk role and/or technical support role.
- 6-12 months of customer service experience in a professional industry.
- High School Diploma or GED.
- Strong troubleshooting and documentation skills.
- Excellent customer service skills.
- Strong attention to detail and strong communication skills (both written and oral).
- Associate degree preferred in a related field.
This is a full-time, remote position that requires the ability to work weekdays from 1:30pm EST - 10:00pm EST.
Equal Employment OpportunityCAI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.
