Senior Service Desk Technician

1 month ago


Frankfort, Kentucky, United States TEKsystems Full time
Job Title: Senior Service Desk Technician

Job Summary:

We are seeking a highly skilled Senior Service Desk Technician to join our team at TEKsystems. As a Senior Service Desk Technician, you will be responsible for providing exceptional technical support to our clients, troubleshooting and resolving technical issues, and providing general desktop support duties.

Key Responsibilities:

  • Diagnose and resolve technical issues with hardware and software systems
  • Provide general desktop support duties with excellent troubleshooting skills
  • Reliable attendance and excellent customer service skills
  • Ability to work in a fast-paced and ever-changing environment
  • Experience working with desktop support work, Active Directory, and remote support

Requirements:

  • 2-3 years of IT experience as a Desktop Support technician
  • Excellent customer service skills and communication skills
  • Interpersonal skills, attitude, and work ethic are more important than technical experience
  • Experience with desktop support work, Active Directory, and remote support

Benefits:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Employer:

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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