Strategic Project Manager for Cloud Services
5 days ago
Genesys Cloud Services, Inc. empowers organizations to create exceptional customer experiences by leveraging our AI-powered Experience Orchestration platform. As a Senior Project Manager in Professional Services, you will play a pivotal role in delivering complex projects that drive business outcomes.
We are seeking an experienced professional who can lead large-scale implementation projects across multiple teams, provide matrix leadership, and mentor sales and services leadership teams. Your expertise will be instrumental in building and maintaining executive-level relationships with customers and partners.
Key Responsibilities:
Project Leadership
- Lead complex projects from conception to completion, ensuring successful delivery and client satisfaction.
- Create comprehensive project plans and oversee their execution.
- Collaborate with cross-functional teams to drive project excellence.
Mentorship and Leadership
- Provide guidance and mentorship to project managers on large initiatives.
- Mentor sales and services leadership teams to ensure alignment and success.
Growth and Innovation
- Contribute to the growth of our Professional Services organization by identifying opportunities for improvement and implementing change requests.
- Recommend new product solutions to meet emerging business needs.
- Lead process improvement initiatives to enhance customer experience and operational efficiency.
Requirements
To succeed in this role, you must have a Bachelor's degree in Business, Computer Science, or a related field, along with 8+ years of Professional Services experience and 3+ years of supervisory or management experience. You should possess excellent communication skills, strategic problem-solving abilities, and advanced project planning and execution skills.
A competitive salary is offered for this position, with an estimated annual range of $122,900 - $228,300, depending on your experience and qualifications. Our benefits package includes medical, dental, and vision insurance, flexible work schedules, development opportunities, and more.
At Genesys Cloud Services, Inc., we value diversity and inclusion, and we strive to create a workplace where everyone feels empowered to contribute and grow. If you're a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply.
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