Technical Solutions Architect

5 days ago


Étreux, Hauts-de-France, United States Genesys Cloud Services, Inc. Full time

Company Overview:

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At Genesys Cloud Services, Inc., we empower organizations of all sizes to create exceptional customer experiences through our innovative platform. With over 8,000 clients in more than 100 countries, we're dedicated to helping businesses thrive by providing the best possible interactions for their customers and employees.

About the Role:

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This Technical Solutions Architect position is a key role within our team, responsible for leading the technical delivery of large-scale enterprise projects. You will oversee the development and implementation of cutting-edge technology solutions that drive business growth, reduce costs, and enhance scalability.

Key Responsibilities:

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  • Lead technical teams in delivering complex enterprise-level projects, ensuring timely completion and exceeding client expectations.">
  • Collaborate with internal stakeholders, partners, and customers to develop and implement innovative solutions that meet business needs.">
  • Develop and maintain expertise in Genesys Cloud products and emerging technologies, staying up-to-date on industry trends and advancements.">
  • Conduct thorough analysis of client requirements, identifying opportunities to deliver value-added solutions and improving overall project outcomes.">
  • Present technical demonstrations and proposals to various levels of staff within client organizations, effectively communicating the benefits and value of Genesys solutions.">
  • Identify and mitigate project risks, ensuring seamless execution and minimizing potential disruptions.">
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Requirements:

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To succeed in this role, you'll need:

7-10 years of experience designing, implementing, and administering enterprise solutions/systems that leverage call center technologies, preferably with Genesys Cloud Products.

Expertise in:

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  • IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)">
  • Designing and programming complex applications leveraging APIs, JSON, and/or JavaScript">
  • Current technology implementation patterns, including service-oriented and cloud architectures">
  • Business processes and transformation, as well as customer experience technology">
  • Able to travel onsite to customer locations as required (up to 25%)">
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Compensation:

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This role has a market-competitive salary range of $121,500.00 - $238,400.00, depending on experience, qualifications, skills, and location. Additionally, this position may be eligible for commission or performance-based bonus opportunities.

Benefits:

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We offer an attractive compensation package, including:

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  • Medical, dental, and vision insurance">
  • Telehealth coverage">
  • Flexible work schedules and work-from-home opportunities">
  • Development and career growth opportunities">
  • Open time off in addition to 10 paid holidays">
  • 401(k) matching program">
  • Adoption assistance">
  • Fertility treatments">
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Genesys Cloud Services, Inc. is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.



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