Cloud Experience Architect
3 weeks ago
Genesys Cloud Services, Inc. empowers organizations to deliver exceptional customer experiences through its AI-powered Experience Orchestration platform.
With a team of over 6,000 employees across the globe, Genesys fosters a culture of empathy and collaboration to drive business success. This role offers the independence to make a significant impact on the company while providing benefits similar to those of larger tech companies.
Location: Remote Work Opportunity in the US
Job Summary:
This position involves designing and implementing contact center and customer experience solutions using Genesys Cloud and related technologies to meet clients' business objectives. The ideal candidate will provide technical leadership while promoting the use of Genesys products to enable customer success and support their growth into new domains.
This opportunity is part of the North American Professional Services organization, focusing on supporting customers' technology journeys and transformative work within Genesys Cloud. Key responsibilities include:
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