Wellness Ambassador

5 days ago

Waimea HI USA, United States Mauna Lani Full time
Job Title: Wellness AttendantJob Summary

Mauna Lani, a luxury lifestyle resort, is seeking a skilled Wellness Attendant to provide exceptional guest experiences in our spa and fitness centers. As the face of our spa, you will be responsible for creating a seamless arrival and departure experience for our guests, providing information on spa offerings, and maintaining the cleanliness of the area.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring they feel secure and comfortable throughout their stay.
  • Offer accurate information on current spa offerings, recommending and upselling treatments and services based on guest needs and desires.
  • Assist guests with spa reservations, changes, and cancellations via phone, email, and in-person.
  • Perform opening and closing procedures, including checklists.
  • Assist in daily spa operations, including handling billing and payments for spa services and retail transactions.
  • Stay knowledgeable on hotel facilities and services, including hours of operation for all departments.
  • Check-in guests, provide a detailed tour of the locker room facilities, and issue spa lockers to those enjoying spa treatments.
  • Check-in guests and provide a detailed tour of the fitness facilities.
  • Maintain the highest level of cleanliness and organization in all areas of the spa desk, relaxation area, locker rooms, and fitness facilities.
  • Ensure relaxation area, men's and women's locker rooms (including restrooms and showers) and fitness facilities are fully stocked with guest supplies and amenities at all times.
  • Participate in training sessions, communications, and planning meetings.
  • Take ownership of guest complaints and concerns, showing initiative in rectifying the situation.
Qualifications
  • High School Graduate or any combination of education and experience that provides the required knowledge, skills, and abilities.
  • Must secure CPR/AED and First Aid certification within 60 days of initial employment.
  • Desired background in hospitality, spa and wellness, customer service, administrative, and sales, office management, and/or guest relations.
About Mauna Lani

Mauna Lani is a luxury lifestyle resort situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens, and alluring beaches. Our resort offers a unique blend of Hawaiian culture, natural beauty, and luxurious amenities, providing an unforgettable experience for our guests.

We are committed to providing exceptional service and creating memorable experiences for our guests. If you are passionate about wellness, customer service, and creating unforgettable experiences, we encourage you to apply for this exciting opportunity.

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