Hotel Ambassador

3 weeks ago


KailuaKona HI USA, United States AAA Full time

About the Role:

We are seeking a highly skilled and customer-focused Hotel Ambassador to join our team at AAA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Service: Serve as a point of contact for guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Tour and Activity Booking: Work closely with guests to book tours and activities on the island, as well as neighboring islands, to meet their travel needs.
  • Collaboration: Collaborate with other departments to ensure seamless guest experiences, including room assignments, dining reservations, and spa treatments.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure that all needs are met and expectations are exceeded.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Customer Service Focus: A customer-centric approach, with a focus on delivering exceptional service and ensuring guest satisfaction.
  • Organizational Skills: Ability to multitask, prioritize tasks, and manage multiple responsibilities in a fast-paced environment.
  • Teamwork: Collaborative mindset, with the ability to work effectively with others to achieve common goals.

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