Wellness Ambassador

1 week ago

Waimea, Hawaii, United States Auberge Resorts Full time
Job Title: Wellness Attendant

Join our team at Auberge Resorts Collection as a Wellness Attendant and be the author of an inspiring health and wellness adventure for our best-in-class Spa & Fitness centers.

Job Summary

The Wellness Attendant will provide our spa guests with a seamless arrival and departure experience, providing information on all inquiries, coordinating guest requests/appointments, and maintaining the cleanliness of the area. This role is the face of our spa and sets the tone for an exceptional experience.

Key Responsibilities
  • Greet all guests with Aloha and provide personal, professional service, making sure the guests feel welcome and secure.
  • Ability to provide accurate information on current spa offerings, recommending and upselling treatments and services naturally based on the guest's needs and desires.
  • Assist guests with spa reservations, changes, and cancellations via phone, email, and in person.
  • Opening and closing procedures checklists.
  • Assist in all areas of daily Spa operation.
  • Handle all billing and payments for spa services and retail transactions.
  • Knowledgeable on hotel facilities and services, including hours of operation for all departments.
  • Check-in guests, provide a detailed tour of the locker room facilities, and issue spa lockers to those enjoying spa treatments.
  • Check-in guests and provide a detailed tour of the fitness facilities.
  • Maintain the highest level of cleanliness and organization in all areas of the spa desk, relaxation area, locker rooms, and fitness facilities at all times.
  • Ensure relaxation area, men's and women's locker rooms (including restrooms and showers) and fitness facilities are fully stocked with guest supplies and amenities at all times.
  • Participate in training sessions, communications, and planning meetings.
  • Possesses ownership when handling guest complaints and concerns and shows initiative in rectifying the situation.
Qualifications
  • High School Graduate or any combination of education and experience that provides the required knowledge, skills, and abilities.
  • Must secure CPR/AED and First Aid certification within 60 days of initial employment.
  • Desired background in hospitality, spa and wellness, customer service, administrative, and sales, office management, and/or guest relations.
About Auberge Resorts Collection

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit www.aubergeresorts.com to learn more about our Collection.

Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

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