Executive Director

5 days ago


Maryland City, Maryland, United States Urban Air Adventure Parks Full time
About the Role

Urban Air Adventure Parks is seeking a dynamic leader to drive success and maintain a fun culture as our General Manager. As a key member of our team, you will provide overall leadership, vision, and direction on initiatives and operating standards while fostering a positive atmosphere for guests and staff.

Key Responsibilities
  • People Management
    • Hire, train, and mentor staff to develop their skills
    • Cultivate a team environment that provides exceptional customer service
    • Implement and execute staff training programs
    • Develop and select Area Leads and Certified Trainers for more responsibility or internal promotability
    • Lead and influence managerial staff through effective motivation and leveraging individual strengths
    • Ensure execution of employee recognition and incentive programs
    • Maintain a strong community presence through partnerships with community and business organizations
  • Operations Management
    • Maintain a safe, clean, and secure environment for guests and staff
    • Oversee all aspects of the operation, including entertainment, food, beverage, attractions, and property
    • Continuously improve operational execution through attention to detail and adherence to operating standards
    • Provide direction to the management team and ensure staff perform at a consistently high level
    • Promote positive employee relations and uphold operational standards
    • Monitor online reviews to ensure a consistently high standard for guests
  • Financial Management
    • Capitalize business opportunities in the market area through company marketing strategies
    • Maintain systems for fiscal responsibility, including inventory control and proper ordering
    • Ensure staffing levels and management coverage to maximize the customer experience while maintaining labor budgets
    • Analyze financial reports and develop action plans to grow revenue and control expenses
Qualifications
  • Ability to enthusiastically interact with others
  • Strong character and good judgment in decision-making
  • Experience in hospitality, preferably in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
  • 3+ years of experience in facility operations and management
  • Demonstrated ability to develop team members and achieve expected store financial results
  • Professional, energetic, self-motivated, and able to motivate others
  • Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
  • Professional grooming and conduct
  • Adaptability, flexibility, and enthusiasm for the business
  • Strong communication skills and ability to establish working relationships with all employees, management, and vendors
About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and market leader in location-based entertainment. The company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.



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