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Executive Director of Operations

2 months ago

Gambrills Maryland, United States Massage Envy Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Massage Envy. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer experiences.

Key Responsibilities
  • Business Development: Develop and implement strategies to drive business growth, increase revenue, and improve market share.
  • Operational Excellence: Oversee the day-to-day operations of the business, ensuring seamless execution of business plans and strategies.
  • Team Leadership: Lead, motivate, and develop a high-performing team of professionals, providing coaching, guidance, and support to ensure individual and team success.
  • Customer Experience: Ensure that every customer interaction is exceptional, resulting in high customer satisfaction and loyalty.
  • Financial Management: Oversee financial planning, budgeting, and forecasting, ensuring the business remains financially stable and profitable.
Requirements
  • Leadership Experience: Proven track record of leadership experience in a fast-paced, dynamic environment.
  • Business Acumen: Strong understanding of business principles, including finance, marketing, and operations.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with diverse stakeholders.
  • Strategic Thinking: Ability to think strategically, develop and implement business plans, and drive results-oriented initiatives.
What We Offer
  • Competitive Compensation: Salary and bonus structure that rewards performance and achievement.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Collaborative Culture: Dynamic and supportive work environment that fosters collaboration and teamwork.