Customer Service Representative
24 hours ago
Central Bank & Trust is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our banking center, you will be responsible for providing exceptional service to our customers, assisting with a variety of banking transactions, and promoting our financial services.
Key Responsibilities- Customer Service and Support: Provide professional and effective assistance to customers and potential customers with banking transactions, inquiries, and services.
- Sales and Relationship Building: Develop and maintain relationships with customers to achieve sales goals and provide exceptional customer service.
- Account Maintenance: Generate account maintenance requests, such as title changes, address changes, and stop payments, as requested by customers.
- Safe Deposit and Vault Management: Rent and release safe deposit storage boxes, maintain vault entry logs, and ensure customers are billed annually.
- ATM Balancing and Cash Handling: Assist with ATM balancing and perform cash handling duties as required.
- Training and Development: May train new Tellers/CSRs and mentor new staff members.
- High School diploma or GED
- Minimum of one year of previous customer service experience in a retail environment or equivalent sales experience
- Teller experience preferred
- Excellent verbal and written communication skills
- Strong organization, time management, follow-up, and selling skills
- Proficient in Word and Excel
- Ability to lead others in sales and service
- Knowledge of banking products and services preferred
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays
- Employee Stock Ownership Plan
- 401k Plan
- Flexible Benefit Plan
- Voluntary Life Insurance
- AD&D Insurance
- Discounted Banking Services
- EAP (Free counseling sessions)
- Discounted AAA Membership
- Fitness Discounts
- Vacation Purchase Plan
- Interest-Free Computer Loan
- Interest-Free Fitness Equipment Loan
- Service Awards
- Attendance Awards
- Funeral Leave
- Subsidized Parking (Downtown)
- Sick Leave
- Educational Assistance Program
- Employee Wellness Program
- Dell Computer Discount
- Discounted Tickets
- Cell Phone Discount
- Jeans days to benefit local charities
- Paid Identity Theft Protection
- New Hire Incentive (for hourly employees)
- Personal Day (available for full-time only)
- Birthday Holiday (available for full-time only)
- Wedding Days (available for full-time only)
- Appointment Time (available for full-time only)
- Long Term Disability (available for full-time only)
- Life Insurance (2x salary)
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