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Customer Service Representative

2 months ago

Louisville, Kentucky, United States Advanced Solutions Full time

Job Summary

The Customer Care Representative provides exceptional customer support to clients and represents Advanced Solutions in a professional manner. They interact with clients to provide information in response to inquiries about products and services, and handle and resolve customer issues.

Key Responsibilities

  • Receives customer requests, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person
  • Maintains, gathers, and updates customer information in CRM database
  • Resolves customer questions related to software licenses or related products
  • Retains and grows knowledge of product line, prices, marketing promotions, and similar data
  • Improves communications with customers to increase awareness and answers questions regarding product and service offerings, technical support, promotions, and events
  • Monitors customer satisfaction (CSAT) program responses and notifies sales representatives and managers of customer satisfaction alerts
  • Summarizes customer feedback for process adjustments and continuous improvement
  • Remains pleasant, patient while effectively communicating with customers
  • Meets established productivity, schedule adherence, and quality standards
  • Reacts positively to change and performs other duties as assigned
  • Crosstrains with other Customer Care / Sales Support team positions

Requirements

  • Excellent communication, problem-solving, and decision-making skills
  • Professional, poised, able to follow directions, and work independently as well as part of a team
  • Ability to multi-task and work in a fast-paced professional environment
  • Attention to detail, a positive, can-do attitude, and strong work ethic
  • Strong interpersonal and organization skills
  • Verbal communication and listening skills
  • Pleasant telephone voice and positive demeanor
  • Accurate typing, spelling, and writing skills
  • Ability to work independently and manage multiple priorities
  • Working knowledge of programs including, but not limited to: Microsoft Office Suite, CRM systems

Education and Experience

  • High School Diploma or equivalent required
  • 2 years of Customer Service experience

Compensation and Benefits

Advanced Solutions offers a competitive compensation and benefit package including health, vision, dental, short-term and long-term disability, flexible spending account, term life insurance, and 401(k) plans.