Patient Support Specialist

3 weeks ago

Kodiak, Alaska, United States Kodiak Area Native Association Full time


This position is located in Anchorage, AK.

Candidates must reside in Anchorage or be willing to relocate to Anchorage to qualify for this role.

The Patient Support Specialist plays a crucial role in connecting KANA patients with essential resources; addressing patient inquiries or concerns while navigating through the healthcare systems; advocating for patients to ensure their health and social needs are addressed; and engaging in customer service and patient relations initiatives.

Key Responsibilities include, but are not limited to:
  • Support the mission and objectives of the organization, adhere to quality standards, and promote a patient-centered medical home philosophy. Embrace KANA's commitment to holistic service delivery. Integrate KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all actions and decisions.
  • Adhere to KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith, thereby reflecting positively on the organization.
  • Establish a system to ensure that patients, especially Elders or other vulnerable individuals, receive support while seeking healthcare services in Anchorage. Advocate for patients to meet their health and social needs.
  • Act as a point of contact for patients, family members, and escorts needing assistance during travel to/from Anchorage. Aid patients with inquiries or obstacles related to travel coordination or services.
  • Assist in arranging patient transportation and accommodations as necessary. Maintain accurate records and prepare reports as required. Refer patients to the financial department as needed.
  • Identify systemic issues and collaborate with providers, administration, and staff to find resolutions. Build professional relationships with assigned programs and departments to foster a patient-centered culture.
  • Guide patients through the clinical process, ensuring they arrive at scheduled appointments on time and prepared. Facilitate communication between patients, families, and healthcare staff as needed.
  • Visit KANA patients in the hospital, serving as a liaison between patients and KANA. Participate in committees, workgroups, and other process improvement teams to enhance customer satisfaction.
  • Serve as a resource for information regarding patients' rights and responsibilities.
  • Exhibit the highest standards of professionalism, friendliness, helpfulness, and customer service.
  • Accurately document all inquiries and resolutions.
Supervisory Responsibilities: This position does not have supervisory responsibilities.

Qualifications

A high school diploma or GED with three years of relevant experience, or an equivalent combination of education and experience. A Bachelor's Degree in Social Work or a related field is preferred.

Familiarity with federal, state, and local resources available to address the health and social needs of patients. Proven ability to effectively advocate for and collaborate closely with patients and the public. Strong communication and listening skills with a focus on superior customer service and a patient-centered approach to care. Requires significant interdisciplinary collaboration, sound judgment, discretion, and attention to confidentiality. Ability to identify opportunities to enhance the care environment from the patient's perspective.

  • Patient Care Coordination Specialist

    3 weeks ago

    Kodiak, Alaska, United States Kodiak Area Native Association Full time

    Become a vital member of our organization as a Patient Care Coordination Specialist at Kodiak Area Native Association. We are seeking an individual dedicated to providing thorough support to facilitate seamless patient care and referral processes. Key Responsibilities:Uphold the organization's mission, quality benchmarks, and patient-focused healthcare...

  • Patient Care Coordinator

    2 weeks ago

    Kodiak, Alaska, United States Providence Health & Service Full time

    Position OverviewThe Patient Services Specialist plays a crucial role in the healthcare system by ensuring the accurate collection of patient demographic data. This is essential for billing accuracy and involves verifying patient information and insurance eligibility. Key Responsibilities- Collect and verify demographic information for billing purposes.-...

  • Patient Care Coordinator

    2 weeks ago

    Kodiak, Alaska, United States Providence Health & Service Full time

    Position OverviewThe Patient Services Specialist plays a crucial role in the healthcare environment by collecting essential demographic data to ensure precise billing processes. This includes verifying patient details and assessing insurance and third-party payer eligibility. Key Responsibilities- Manage payment collections and issue receipts for patient...

  • Patient Relations Associate

    3 weeks ago

    Kodiak, Alaska, United States Providence Service Full time

    Position OverviewThe Patient Services Specialist plays a crucial role in the healthcare setting by gathering essential demographic data to ensure billing accuracy. This includes confirming patient details and verifying insurance and third-party payer eligibility. The role also involves processing payments and issuing receipts for patient accounts as...

  • Maintenance Support Specialist in Kodiak, Alaska

    5 days ago

    Kodiak, Alaska, United States Salvation Army Full time

    Job SummaryThe Salvation Army is seeking a skilled Maintenance Support Specialist to join our team in Kodiak, Alaska. As a key member of our facilities team, you will be responsible for maintaining the upkeep and minor repairs of our buildings and grounds.Key ResponsibilitiesMaintenance and Repair: Perform routine maintenance tasks, including painting,...

  • Support Specialist

    3 weeks ago

    Kodiak, Alaska, United States Hope Community Resources, Inc. Full time

    Are you dedicated to enhancing the lives of others? If you have a heart for service and a desire to make a difference, this role may be the perfect fit for you. We are seeking compassionate individuals to fill the role of Direct Support Professional at Hope Community Resources, Inc., a reputable non-profit organization committed to serving individuals with...

  • Support Specialist

    2 weeks ago

    Kodiak, Alaska, United States Hope Community Resources, Inc. Full time

    Are you dedicated to enhancing the lives of others? If you have a caring nature and a desire to make a difference, this role may be the perfect fit for you. We are seeking Direct Support Professionals to provide essential support to individuals in need. As a part of Hope Community Resources, Inc., a well-established non-profit organization focused on...

  • Occupational Therapist

    22 hours ago

    Kodiak, Alaska, United States trustaff Full time

    About this JobAs an Occupational Therapist with Trustaff, you'll have the opportunity to make a meaningful impact on patients' lives while exploring new destinations. Our team of experienced caregivers provides patient-centered care, evaluating each individual's needs and developing customized interventions to help them reach their goals.Key...

  • Certified Medical Assistant

    23 hours ago

    Kodiak, Alaska, United States Sterling Medical Full time

    Job Summary:Sterling Medical is seeking a highly skilled Certified Medical Assistant to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services.Key Responsibilities:Provide clinical support to healthcare professionals, including vital signs, medical histories, and treatment...

  • Patient Advocate

    2 weeks ago

    Kodiak, Alaska, United States Kodiak Area Native Association Full time

    Job Title: Patient AdvocateKodiak Area Native Association is seeking a dedicated and compassionate Patient Advocate to play a vital role in connecting patients to appropriate resources, advocating on their behalf, and ensuring their health and social needs are met.Key Responsibilities:Support KANA's Mission and GoalsAlign with KANA's quality standards and...

  • Occupational Therapist

    1 day ago

    Kodiak, Alaska, United States Fusion Medical Staffing-Therapy Full time

    Job Title: Occupational Therapist - Rehabilitation SpecialistFusion Medical Staffing-Therapy is seeking a skilled Occupational Therapist to join their team in Kodiak, Alaska. As a Rehabilitation Specialist, you will have the opportunity to make a positive impact on patients' lives and work in a dynamic and supportive environment.Job Details:Job Type:...

  • Clinical Nurse Specialist

    3 weeks ago

    Kodiak, Alaska, United States Kodiak Community Health Center Full time

    The Kodiak Community Health Center (KCHC) Clinical Nurse Specialist (CNS) plays a vital role in the collaborative process of delivering care and treatment to patients. The CNS will evaluate, interpret, tailor, coordinate, and communicate the patient's care plan while working alongside healthcare providers and all members of the interdisciplinary health care...

  • Psychiatrist - Child & Adolescent Specialist

    2 weeks ago

    Kodiak, Alaska, United States Delta Companies Full time

    Job SummaryWe are seeking a highly skilled Psychiatrist - Child & Adolescent Specialist to join our team at Delta Companies. As a key member of our healthcare team, you will be responsible for providing exceptional patient care to children and adolescents.Key ResponsibilitiesDiagnose and treat mental health disorders in children and adolescentsDevelop and...

  • Surgical Nurse Specialist

    6 days ago

    Kodiak, Alaska, United States DS Technologies Inc Full time

    About DS Technologies Inc:We are a leading provider of innovative IT services and solutions, dedicated to helping our clients achieve their goals and exceed their expectations. Our team is passionate about delivering exceptional results and providing the best possible experience for our clients and employees.Job Title: Surgical Nurse SpecialistLocation:...

  • Safety and Security Specialist

    3 weeks ago

    Kodiak, Alaska, United States Providence Health & Service Full time

    Position Title: Safety and Security SpecialistCompany: Providence Health & ServicesJob Category: Facilities Security/SafetyWork Location: Providence Kodiak Island Medical CenterShift: VariableOverview:The Safety and Security Specialist is responsible for executing all technical responsibilities related to ensuring a secure and safe environment in alignment...

  • Travel Imaging Specialist

    2 weeks ago

    Kodiak, Alaska, United States Summit Medical Staffing Nursing Full time

    Job SummarySummit Medical Staffing Nursing is seeking a skilled Travel Imaging Specialist to join their team in a dynamic healthcare environment.Key ResponsibilitiesOperate and maintain imaging equipment, including CT scanners and X-ray machines.Prepare patients for diagnostic imaging procedures, ensuring their comfort and safety.Conduct imaging procedures,...

  • Travel Physical Therapist

    7 days ago

    Kodiak, Alaska, United States OneStaff Medical Full time

    Job SummaryOneStaff Medical is seeking a skilled Physical Therapist to join our team as a travel rehabilitation specialist. This assignment offers a unique opportunity to work in a dynamic environment and provide high-quality patient care.Key ResponsibilitiesProvide physical therapy services to patients in a variety of settings, including hospitals, clinics,...

  • Travel Physical Therapist

    7 days ago

    Kodiak, Alaska, United States Care Team Solutions Full time

    Job DescriptionCare Team Solutions is seeking a skilled Physical Therapist to join our team as a Rehabilitation Specialist for a travel assignment in an Acute Care Hospital setting.Key Responsibilities:Provide high-quality physical therapy services to patients with various rehabilitation needs.Develop and implement individualized treatment plans to promote...

  • Travel Physical Therapist

    3 hours ago

    Kodiak, Alaska, United States GLC On-The-Go Full time

    Job Title: Physical Therapist - Rehabilitation SpecialistGLC On-The-Go is seeking a skilled Physical Therapist to join our team for a travel assignment in Kodiak, Alaska.About the AssignmentThis 13-week assignment offers a unique opportunity to work in a dynamic rehabilitation setting, providing top-notch care to patients in need.Key ResponsibilitiesDeliver...

  • Occupational Therapist

    7 days ago

    Kodiak, Alaska, United States Providence Kodiak Island Medical Center Full time

    Job Title: Occupational Therapist, Therapy/Rehabilitation - OT Acute Care HospitalAbout the Role:We are seeking a skilled Occupational Therapist to join our team at Providence Kodiak Island Medical Center. As an OT Specialist, you will work in an acute care hospital setting, providing therapy and rehabilitation services to patients.Key...