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Patient Support Specialist
3 weeks ago
This position is located in Anchorage, AK.
Candidates must reside in Anchorage or be willing to relocate to Anchorage to qualify for this role.
The Patient Support Specialist plays a crucial role in connecting KANA patients with essential resources; addressing patient inquiries or concerns while navigating through the healthcare systems; advocating for patients to ensure their health and social needs are addressed; and engaging in customer service and patient relations initiatives.
Key Responsibilities include, but are not limited to:
- Support the mission and objectives of the organization, adhere to quality standards, and promote a patient-centered medical home philosophy. Embrace KANA's commitment to holistic service delivery. Integrate KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all actions and decisions.
- Adhere to KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith, thereby reflecting positively on the organization.
- Establish a system to ensure that patients, especially Elders or other vulnerable individuals, receive support while seeking healthcare services in Anchorage. Advocate for patients to meet their health and social needs.
- Act as a point of contact for patients, family members, and escorts needing assistance during travel to/from Anchorage. Aid patients with inquiries or obstacles related to travel coordination or services.
- Assist in arranging patient transportation and accommodations as necessary. Maintain accurate records and prepare reports as required. Refer patients to the financial department as needed.
- Identify systemic issues and collaborate with providers, administration, and staff to find resolutions. Build professional relationships with assigned programs and departments to foster a patient-centered culture.
- Guide patients through the clinical process, ensuring they arrive at scheduled appointments on time and prepared. Facilitate communication between patients, families, and healthcare staff as needed.
- Visit KANA patients in the hospital, serving as a liaison between patients and KANA. Participate in committees, workgroups, and other process improvement teams to enhance customer satisfaction.
- Serve as a resource for information regarding patients' rights and responsibilities.
- Exhibit the highest standards of professionalism, friendliness, helpfulness, and customer service.
- Accurately document all inquiries and resolutions.
Qualifications
A high school diploma or GED with three years of relevant experience, or an equivalent combination of education and experience. A Bachelor's Degree in Social Work or a related field is preferred.
Familiarity with federal, state, and local resources available to address the health and social needs of patients. Proven ability to effectively advocate for and collaborate closely with patients and the public. Strong communication and listening skills with a focus on superior customer service and a patient-centered approach to care. Requires significant interdisciplinary collaboration, sound judgment, discretion, and attention to confidentiality. Ability to identify opportunities to enhance the care environment from the patient's perspective.
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