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Patient Advocate

2 months ago

Kodiak, Alaska, United States Kodiak Area Native Association Full time
Job Title: Patient Advocate

Kodiak Area Native Association is seeking a dedicated and compassionate Patient Advocate to play a vital role in connecting patients to appropriate resources, advocating on their behalf, and ensuring their health and social needs are met.

Key Responsibilities:
  • Support KANA's Mission and Goals
    • Align with KANA's quality standards and patient-centered medical home philosophy.
    • Uphold KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith.
  • Provide Patient Support
    • Develop a system to ensure patients, particularly Elders or other vulnerable patients, are supported while seeking health care services.
    • Serve as a contact for patients, family members, and escorts who have a need while traveling to/from Anchorage.
    • Assist patients with questions or barriers regarding coordination of travel or services at ANMC.
  • Facilitate Communication
    • Identify system-related problems and work collaboratively with providers, administration, and staff to resolve.
    • Develop professional relationships with assigned programs and departments to build and sustain a patient-focused culture.
    • Guide patients through the clinical process and help patients arrive at scheduled appointments on time and prepared.
  • Document and Report
    • Facilitate interaction and communication between patient, family and/or escort, and health care staff and providers as needed.
    • Visit KANA patients in the hospital and serve as a liaison between patients at ANMC and KANA.
    • Accurately document all inquiries and resolution.
  • Requirements:
    • High school diploma or GED and three years related experience, or equivalent combination of education and experience.
    • Bachelor's Degree in Social Work or related field preferred.
    • Familiarity with federal, state, and local resources available to meet the health and social needs of patients.
    • Demonstrated ability to effectively advocate for and work closely with patients and the public.
    • Effective communicator and listener with superior customer service skills and a patient-focused approach to care.
    • Requires significant interdisciplinary collaboration, judgment, discretion, and attention to confidentiality.