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Customer Success Partner, Mid-West
2 months ago
About the Role
We are seeking a highly skilled Customer Success Partner to join our team at SAP SE. As a key member of our Business Technology Platform (BTP) team, you will play a critical role in driving customer success and adoption of our innovative solutions.
Key Responsibilities
- Develop and execute customer engagement strategies to ensure successful adoption and renewal of SAP BTP solutions.
- Provide technical guidance and support to customers, including architecture and governance coaching, project companionship, and post-launch relationship management.
- Proactively engage customers to ensure they realize maximum value from their BTP investment, including identifying use cases, initiating projects, and driving value realization.
- Manage the customer renewal process, including opportunity-to-win cycle execution, CRM, pricing, revenue recognition, and forecasting.
- Build and maintain relationships with customers, colleagues, and other stakeholders to drive customer success and retention.
Requirements
- Hands-on experience with SAP BTP across multiple practice areas, including Data and Analytics, App Dev and Automation, Integration, and Artificial Intelligence/Intelligent Technologies.
- Excellent communication, presentation, program management, and organizational skills.
- Ability to travel up to 30% and adapt to unique business and cultural practices of each region/country.
- At least 5 years of experience working in the IT industry, with a background in software engineering, development management, project/product management, pre-sales, customer engagement, customer success, or preferred care.
- Working knowledge of SAP Cloud Portfolio, including Cloud ERP, HCM, ISBN, and CX.
- Working knowledge of similar types of Hyperscaler PaaS Solutions, such as MS Azure, Amazon Web Services, and Google Cloud.
- Understanding of cloud commercial topics, including current cloud backlog, cloud contracts, and renewal management.
About SAP
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
Compensation Range Transparency
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. The targeted combined range for this position is USD.
