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Customer Success Manager, Mid-Market Professional

1 month ago

Chicago, Illinois, United States Built In Full time
Join Built In's Mission to Revolutionize Tech Recruitment

We're seeking a highly skilled Customer Success Manager to partner with our Mid-Market customers and drive business success with their Built In partnership. As a key member of our team, you will work closely with Account Managers to ensure our customers achieve a significant return on investment and effectively onboard and engage with our products and solutions.

Key Responsibilities:
  • Partner with Account Managers to drive overall customer adoption and enhance customer success.
  • Create and execute project plans to provide user-focused training, onboarding, and engagement.
  • Drive successful customer onboarding by setting clear expectations and objectives.
  • Be a product expert and guide customers on how to use Built In's products to reach their goals.
  • Work cross-functionally with other departments to ensure delivery of customer objectives.

Requirements:
  • 4+ years of experience in customer success, account management, project management, or related field.
  • Strong verbal and written communication skills and technical aptitude.
  • Excellent organizational, project management, and time management skills.
  • Experience with content marketing, digital marketing, or the ability to act as a creative advisor to clients.
  • Excellent interpersonal skills with ability to build authentic business relationships.
  • Proficient in Salesforce.

What We Offer:
  • A dynamic and fast-growing company with a strong mission to revolutionize tech recruitment.
  • A collaborative and inclusive work environment with a diverse team of professionals.
  • Opportunities for professional growth and development in a rapidly evolving industry.

Why Built In?
  • We're a company that values innovation, creativity, and customer success.
  • We're committed to diversity, equity, and inclusion and strive to create a workplace that reflects the diversity of our customers and the tech industry.
  • We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.