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Multilingual Call Center Specialist

2 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Member Services Representative to join our team at CornerStone Staffing. As a key member of our team, you will be responsible for delivering exceptional service to our members, building lasting relationships, and protecting our members' interests.

Key Responsibilities
  • Deliver Exceptional Service: Handle inbound calls with professionalism, empathy, and urgency, providing timely, courteous, and personalized support to our members.
  • Build Lasting Relationships: Be a dependable resource for our members, available to offer products and services that meet their needs, and always putting them first.
  • Protect Our Members: Accurately verify identities, safeguard confidential information, and be vigilant against potential fraud or identity theft.
  • Resolve Conflicts: Manage member expectations, resolve issues, and ensure a smooth, positive experience for every interaction.
  • Compliance and Integrity: Adhere to all Federal and State regulations, including the Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.
Requirements
  • 1-2 years of experience in a high-volume call center in a fast-paced environment.
  • Strong verbal and written communication, problem-solving, attention to detail, and a team-centric work ethic.
  • Bilingual in English and Spanish REQUIRED.
  • Dependability: Excellent attendance and the ability to handle the demands of a fast-paced work environment.
Benefits
  • Comprehensive Benefits: Medical, Dental, Vision coverage starting the month following 30 days of employment. Company-paid Vision. Multiple medical plans available, including a High Deductible Plan with an HSA.
  • Retirement Savings: 401(k) plan with a 5% company match available after 6 months. Company-funded pension plan after 1 year.
  • Paid Time Off: 12 paid holidays, including your birthday, plus 2 weeks of vacation and 2 weeks of sick pay accrued annually.
  • Career Growth: Opportunities to develop your skills and grow within the company.