Current jobs related to Senior Director, Card Operations - Raleigh, North Carolina - Local Government Federal Credit Union

  • Card Operations Director

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, including card and payments fraud prevention, money transfer solutions, cash withdrawal and deposit solutions, and shared branching and ATM...

  • Card Operations Director

    1 week ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleThe Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This individual will oversee debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key...

  • Card Operations Director

    1 month ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key ResponsibilitiesDevelop and...

  • Card Operations Director

    3 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Card Operations Director will oversee the Card Operations team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will be responsible for directing and leading the efforts of the Card Operations team to ensure the credit union's debit, credit, and ATM card programs are running smoothly...

  • Card Operations Director

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleThe Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This individual will oversee all aspects of debit, credit, and ATM card programs, including card and payments fraud prevention, money transfer solutions, cash withdrawal and deposit solutions, and shared...

  • Card Operations Director

    1 month ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe VP, Card Operations will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key ResponsibilitiesDevelop and...

  • Senior Debit and ATM Cards Operations Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Senior Debit and ATM Cards Analyst will serve as the primary point of contact for advanced questions related to debit and ATM cards and payment products. This individual will perform debit and ATM card maintenance and respond to card research requests. This Senior Debit and ATM Cards Analyst will be responsible for providing feedback...

  • VP, Card Operations Director

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe VP, Card Operations will oversee the Card Operations team, ensuring exceptional service delivery, operational efficiency, and strategic growth. This individual will be responsible for directing and leading the efforts of the team to develop and implement strategies to enhance the member experience and ensure regulatory compliance.Key...

  • Senior Card Operations Manager

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe VP, Card Operations will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key ResponsibilitiesDevelop and...

  • Senior Debit and ATM Cards Analyst

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Senior Debit and ATM Cards Analyst will serve as the primary point of contact for advanced questions related to debit and ATM cards and payment products. This individual will perform debit and ATM card maintenance and respond to card research requests.This Senior Debit and ATM Cards Analyst will be responsible for providing feedback and...

  • Director of Nursing Operations

    2 weeks ago

    Raleigh, North Carolina, United States Sunrise Senior Living Full time

    Job Title: Director of NursingAt Sunrise Senior Living, we are passionate about providing high-quality care to our residents. We are seeking a skilled and experienced Director of Nursing to lead our nursing team and ensure the delivery of exceptional care.Key Responsibilities:Lead and manage the nursing team to provide high-quality care to residentsDevelop...

  • Card Operations Director

    7 days ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    Job Description:Local Government Federal Credit Union seeks a seasoned professional to fill the role of VP, Card Operations. This dynamic position offers an opportunity to leverage expertise in card operations, payments, and regulatory compliance to drive strategic growth and exceptional member experiences.About Us:As a leading financial institution, we...

  • Senior Debit and ATM Cards Analyst

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About Civic CultureCivic Culture is a values-driven organization that believes in the power of collective good. We prioritize the success and well-being of our employees, recognizing that a healthy environment is essential for achieving our goal of prosperity for all. Our dynamic workplace offers opportunities for professional growth and individual...

  • Senior Living Operations Director

    2 weeks ago

    Raleigh, North Carolina, United States Carillon Assisted Living Full time

    Executive Director Opportunity at Carillon Assisted LivingCarillon Assisted Living is seeking a visionary Executive Director to lead our new community, Calyx Living of Wakefield. As a key member of our team, you will be responsible for building and managing high-performing community-based teams, ensuring stable and timely day-to-day operations, and...

  • VP, Card Operations Leader

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced VP, Card Operations to lead our Card Operations team. The successful candidate will be responsible for directing and leading the efforts of the team to ensure exceptional service delivery, operational efficiency, and strategic growth. This includes overseeing all aspects of our debit, credit, and ATM...

  • Credit Card Operations Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleThe Credit Card Analyst will serve as a key point of contact for questions related to credit cards, performing maintenance and responding to card research requests. This individual will analyze monthly credit card reporting, partner with internal departments to resolve credit card-related issues, and assist with identifying potential fraud...

  • Medical Director

    2 months ago

    Raleigh, North Carolina, United States Sunrise Senior Living Full time

    Make a meaningful difference in the lives of seniors and ignite your full potential at Sunrise Senior Living. We champion quality of life for all seniors and quality careers for our team members. As a Resident Care Director, you will be responsible for leading a team of caregivers and ensuring the highest level of care for our residents. Your passion for...

  • Credit Card Operations Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Credit Card Analyst will serve as a key point of contact for credit card-related inquiries, performing maintenance and responding to research requests. This individual will analyze monthly credit card reporting, collaborate with internal departments to resolve credit card issues, and identify potential fraud indicators. The Credit Card...

  • Credit Card Operations Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Credit Card Analyst will serve as a key point of contact for credit card-related inquiries, performing maintenance and responding to research requests. This individual will analyze monthly credit card reporting, collaborate with internal departments to resolve credit card issues, and identify potential fraud indicators. The Credit Card...

  • Credit Card Operations Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    Job SummaryLocal Government Federal Credit Union is seeking a skilled Credit Card Analyst to join our team. As a key member of our operations team, you will be responsible for maintaining and analyzing credit card data, identifying potential fraud indicators, and developing policies and procedures to ensure compliance with regulations.Key...

Senior Director, Card Operations

2 months ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

The Senior Director, Card Operations will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This individual will oversee all aspects of the credit union's debit, credit, and ATM card programs, including card and payments fraud prevention, money transfer solutions, cash withdrawal and deposit solutions, and shared branching and ATM solutions.

This leader will develop and implement strategies to enhance the member experience and ensure regulatory compliance. The Senior Director, Card Operations will define and lead initiatives in the card operations space and collaborate with internal stakeholders to support cross-functional initiatives and projects that align with the strategic business goals of the credit union.

Key Responsibilities
  1. Develop and execute the strategic vision for the Card Operations team in alignment with the credit union's goals.
  2. Lead the day-to-day efforts of the Card Operations team, ensuring high levels of efficiency, accuracy, and member satisfaction.
  3. Lead, mentor, and develop a high-performing Card Operations team, fostering a collaborative and member-focused culture within the department.
  4. Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
  5. Implement and maintain robust risk management practices to protect against fraud and ensure data security.
  6. Ensure compliance with card operating rules established by card networks and payment processors.
  7. Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers.
  8. Negotiate contracts and service level agreements to ensure optimal terms and performance.
  9. Oversee development and maintenance of card operations procedures and adherence to those procedures by the Card Operations team.
  10. Responsible for ensuring business continuity requirements are met for the card operations function.
Requirements
  1. Minimum 10-12 years' experience in financial services, payments, or card products, including 4-6 years' experience supporting card operations initiatives.
  2. 4-6 years of management experience.
  3. Strong understanding of card industry regulations, trends, and best practices.
  4. Strong interpersonal communications skills, with experience in addressing all levels of leadership.
  5. Must possess a strong service orientation.
  6. Strategic thinking and strong analytical and problem-solving skills.
  7. Ability to function in a consumer business office environment and utilize standard office equipment.
  8. Ability to lift a minimum of 25 lbs.
  9. Travel required on occasion.
Preferred Qualifications
  1. Bachelor's degree in business, finance, marketing, or a related field.
  2. Experience managing teams in an operations setting with a financial institution.
  3. Knowledge of financial products and services.
  4. Proficient in use of card management systems and related technologies.