Card Operations Director
2 weeks ago
The VP, Card Operations will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.
Key Responsibilities- Develop and execute the strategic vision for Card Operations, aligning with the credit union's goals and identifying innovative solutions to enhance card product offerings and the member experience.
- Lead the day-to-day efforts of the Card Operations team, ensuring high levels of efficiency, accuracy, and member satisfaction.
- Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
- Ensure compliance with card operating rules and implement processes to stay updated with any changes.
- Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers.
- Negotiate contracts and service level agreements to ensure optimal terms and performance.
- Oversee development and maintenance of card operations procedures and adherence to those procedures by the Card Operations team.
- Responsible for ensuring business continuity requirements are met for the card operations function.
The ideal candidate will have a minimum of 10-12 years' experience in financial services, payments, or card products, including 4-6 years' experience supporting card operations initiatives. Strong understanding of card industry regulations, trends, and best practices is required. The candidate must possess strong interpersonal communications skills, with experience in addressing all levels of leadership.
Strategic thinking and strong analytical and problem-solving skills are essential. Ability to function in a Consumer business office environment and utilize standard office equipment is required. Travel may be required on occasion.
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Card Operations Director
3 weeks ago
Raleigh, North Carolina, United States Local Government Federal Credit Union Full timeAbout the PositionThe Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key ResponsibilitiesDevelop and...
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Card Operations Director
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Raleigh, North Carolina, United States Local Government Federal Credit Union Full timeAbout the PositionThe Card Operations Director will oversee the Card Operations team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will be responsible for directing and leading the efforts of the Card Operations team to ensure the credit union's debit, credit, and ATM card programs are running smoothly...
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Card Operations Director
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