Card Operations Director

2 weeks ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

The VP, Card Operations will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.

Key Responsibilities
  1. Develop and execute the strategic vision for Card Operations, aligning with the credit union's goals and identifying innovative solutions to enhance card product offerings and the member experience.
  2. Lead the day-to-day efforts of the Card Operations team, ensuring high levels of efficiency, accuracy, and member satisfaction.
  3. Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
  4. Ensure compliance with card operating rules and implement processes to stay updated with any changes.
  5. Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers.
  6. Negotiate contracts and service level agreements to ensure optimal terms and performance.
  7. Oversee development and maintenance of card operations procedures and adherence to those procedures by the Card Operations team.
  8. Responsible for ensuring business continuity requirements are met for the card operations function.
Requirements

The ideal candidate will have a minimum of 10-12 years' experience in financial services, payments, or card products, including 4-6 years' experience supporting card operations initiatives. Strong understanding of card industry regulations, trends, and best practices is required. The candidate must possess strong interpersonal communications skills, with experience in addressing all levels of leadership.

Strategic thinking and strong analytical and problem-solving skills are essential. Ability to function in a Consumer business office environment and utilize standard office equipment is required. Travel may be required on occasion.



  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key ResponsibilitiesDevelop and...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Card Operations Director will oversee the Card Operations team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will be responsible for directing and leading the efforts of the Card Operations team to ensure the credit union's debit, credit, and ATM card programs are running smoothly...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Senior Director, Card Operations will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This individual will oversee all aspects of the credit union's debit, credit, and ATM card programs, including card and payments fraud prevention, money transfer solutions, cash withdrawal and...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Card Operations team. As the VP, Card Operations, you will be responsible for directing and leading the efforts of the team to ensure exceptional service delivery, operational efficiency, and strategic growth.Key ResponsibilitiesDevelop and execute the strategic vision for...


  • Raleigh, North Carolina, United States Balchem Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Card Operations team. As the VP, Card Operations, you will be responsible for directing and leading the efforts of the team to ensure exceptional service delivery, operational efficiency, and strategic growth.Key ResponsibilitiesDevelop and execute the strategic vision for...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Card Operations team at Local Government Federal Credit Union. As the VP, Card Operations, you will be responsible for directing and leading the efforts of the Card Operations team to ensure exceptional service delivery, operational efficiency, and strategic growth.Key...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Card Operations team at Local Government Federal Credit Union. As the VP, Card Operations, you will be responsible for directing and leading the efforts of the Card Operations team to ensure exceptional service delivery, operational efficiency, and strategic growth.Key...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe VP, Card Operations will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key ResponsibilitiesDevelop and...


  • Raleigh, North Carolina, United States Pediatrix Full time

    About the RoleCivic Culture is a forward-thinking organization that prioritizes the success and well-being of its employees. We're seeking a highly skilled VP, Card Operations to lead our Card Operations team in delivering exceptional service, operational efficiency, and strategic growth.Key ResponsibilitiesDevelop and execute the strategic vision for the...


  • Raleigh, North Carolina, United States Willis Towers Watson Public Limited Company Full time

    Creative Operations DirectorThe Creative Operations Director plays a pivotal role in facilitating the development of all creative assets at Willis Towers Watson Public Limited Company. This position is responsible for managing the flow of information and assets to and from the creative team, ensuring seamless collaboration and efficient workflow.Key...


  • Raleigh, North Carolina, United States Carillon Assisted Living Full time

    Regional Director of OperationsAt Carillon Assisted Living, we are seeking a highly skilled Regional Director of Operations to join our team. This role will be responsible for overseeing the opening and ongoing operation of a regional group of assisted living facilities to the high standards of quality, service, operating efficiency, and financial...


  • Raleigh, North Carolina, United States Cityblock Full time

    {"title": "Senior Director, Operations", "description": "About the Role:About the Role:The Senior Director, Operations will lead the day-to-day management and execution of market goals, working closely with the Executive Director on strategic planning and setting market goals. Responsibilities include managing clinical, TCOC, OPEX, and service performance...

  • Operations Director

    4 weeks ago


    Raleigh, North Carolina, United States Corps Team Full time

    {"title": "VP of Operations", "description": "Operations Leadership OpportunityCorps Team, a world-class provider of trade shows and exhibits, is seeking a seasoned Operations Director to lead their US operations and processes efficiently and effectively. This role reports to the US CEO and is based in Flowery Branch, GA.Key Responsibilities:Achieve all...


  • Raleigh, North Carolina, United States WTW inc. Full time

    {"title": "Creative Operations Director", "description": "Job SummaryWTW Creative Operations Director - Raleigh, North CarolinaJob DescriptionThe Creative Operations Director is responsible for facilitating the development of all creative assets. This role manages the flow of information and assets to and from the creative team, prioritizes work, monitors...

  • Operations Director

    4 weeks ago


    Raleigh, North Carolina, United States The Alloy Group Full time

    Job Summary:The Alloy Group is seeking a highly skilled Operations Director to lead our environmental abatement and demolition projects. As a key member of our team, you will be responsible for providing technical support, overseeing field operations, and ensuring the successful completion of projects.Key Responsibilities:Provide technical support and...


  • Raleigh, North Carolina, United States Carillon Assisted Living Full time

    Job OverviewCarillon Assisted Living is seeking a highly skilled Regional Director of Operations to oversee the opening and ongoing operation of a regional group of assisted living facilities. The ideal candidate will have a proven track record of delivering high-quality service, operating efficiency, and financial performance.Key ResponsibilitiesLead and...

  • Operations Director

    4 weeks ago


    Raleigh, North Carolina, United States Murphy's Naturals Full time

    Operations ManagerAt Murphy's Naturals, we're seeking a highly skilled Operations Manager to lead our daily functions and drive continuous improvement processes. As a key member of our team, you'll be responsible for delivering on safety, quality, customer commitments, and service levels.Key Responsibilities:Provide direction to the Operations team to meet...


  • Raleigh, North Carolina, United States Willis Towers Watson Full time

    {"title": "Creative Operations Director", "description": "Job SummaryWe are seeking a highly skilled Creative Operations Director to join our team at Willis Towers Watson. The successful candidate will be responsible for facilitating the development of all creative assets, managing the flow of information and assets to and from the creative team, and...


  • Raleigh, North Carolina, United States VirtualVocations Full time

    A company is looking for a Director of Coding Operations to drive operational performance outcomes in healthcare revenue cycle services. Key Responsibilities: Develop and implement protocols for client engagement management and performance measurement Oversee the staffing and performance management of the Coding Outsource management team Analyze P&L...


  • Raleigh, North Carolina, United States Carillon Assisted Living Full time

    Job Description**About Carillon Assisted Living**Carillon Assisted Living is a Raleigh-based company that specializes in building and operating assisted living communities. Our team is dedicated to making a positive impact on the lives of seniors in North Carolina.**Job Summary**We are seeking a highly experienced Regional Director of Operations to join our...