Card Operations Director
2 days ago
The Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, including card and payments fraud prevention, money transfer solutions, cash withdrawal and deposit solutions, and shared branching and ATM solutions.
This individual will develop and implement strategies to enhance the member experience and ensure regulatory compliance. The Card Operations Director will define and lead initiatives in the card operations space and collaborate with internal stakeholders to support cross-functional initiatives and projects that align with the organization's strategic business goals.
Key Responsibilities- Develop and execute the strategic vision for the Card Operations team, aligning with the credit union's goals and identifying innovative solutions to enhance card product offerings and the member experience.
- Lead the day-to-day efforts of the Card Operations team, ensuring high levels of efficiency, accuracy, and member satisfaction.
- Lead, mentor, and develop a high-performing Card Operations team, fostering a collaborative and member-focused culture within the department.
- Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
- Implement and maintain robust risk management practices to protect against fraud and ensure data security.
- Ensure compliance with card operating rules established by card networks and payment processors and implement processes to stay updated with any changes.
- Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers.
- Negotiate contracts and service level agreements to ensure optimal terms and performance.
- Oversee development and maintenance of card operations procedures and adherence to those procedures by the Card Operations team.
- Ensure business continuity requirements are met for the card operations function.
The ideal candidate will have a minimum of 10-12 years of experience in financial services, payments, or card products, including 4-6 years of experience supporting card operations initiatives. Additionally, they will have 4-6 years of management experience, a strong understanding of card industry regulations, trends, and best practices, and strong interpersonal communications skills.
The candidate should possess a strong service orientation, strategic thinking, and analytical and problem-solving skills. They should also be able to function in a consumer business office environment and utilize standard office equipment. Travel may be required on occasion.
Bachelor's degree in business, finance, marketing, or a related field is preferred, as well as experience managing teams in an operations setting with a financial institution. Knowledge of financial products and services, as well as proficiency in card management systems and related technologies, is also desirable.
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Card Operations Director
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Raleigh, North Carolina, United States Local Government Federal Credit Union Full timeAbout the PositionThe Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This role oversees debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.Key ResponsibilitiesDevelop and...
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Card Operations Director
2 days ago
Raleigh, North Carolina, United States Local Government Federal Credit Union Full timeAbout the PositionThe Card Operations Director will oversee the Card Operations team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will be responsible for directing and leading the efforts of the Card Operations team to ensure the credit union's debit, credit, and ATM card programs are running smoothly...
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Card Operations Director
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Raleigh, North Carolina, United States Local Government Federal Credit Union Full timeAbout the PositionThe Card Operations Director will oversee the Card Operations team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will be responsible for directing and leading the efforts of the Card Operations team to ensure the credit union's debit, credit, and ATM card programs are running smoothly...
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