Senior Debit and ATM Cards Analyst

1 day ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

About Civic Culture

Civic Culture is a values-driven organization that believes in the power of collective good. We prioritize the success and well-being of our employees, recognizing that a healthy environment is essential for achieving our goal of prosperity for all. Our dynamic workplace offers opportunities for professional growth and individual development, fostering a culture of integrity, self-awareness, courage, and respect.

About the Position

The Senior Debit and ATM Cards Analyst will serve as the primary point of contact for advanced questions related to debit and ATM cards and payment products. This individual will perform debit and ATM card maintenance, respond to card research requests, and provide feedback and support to resolve inquiries on debit and ATM card and payment products from members, internal departments, and vendors.

Key Responsibilities

  1. Complete daily balancing and reconciling of accounts, researching all issues and working closely with other departments to ensure timely resolution.
  2. Monitor reporting and make recommendations on generating debit and ATM card and payment fraud prevention and analysis reports, focusing on operational and fraud aspects rather than growth and performance.
  3. Assist in developing and maintaining all debit and ATM card policies and procedures in accordance with regulations, advising and implementing appropriate changes to support debit and ATM card operations.
  4. Operate as the Subject Matter Expert on debit and ATM cards within the card operations function, serving as a mentor within the debit and ATM cards team and providing training and guidance on an ongoing basis.
  5. Ensure debit and ATM card operations remain compliant with rules established by card networks and payment processors, implementing processes to stay updated with any changes and supporting debit and ATM card operations business continuity initiatives.
  6. Perform research as needed related to debit and ATM card operations to resolve member and debit and ATM card performance issues, making recommendations on how to resolve and increase efficiency of debit and ATM card operations.
  7. Partner with internal departments and external vendors, as needed, to investigate and analyze the causes, methods, and processes of fraud activities, reviewing reporting and identifying fraud indicators.
  8. Act as the primary chargeback contact for our processor and provide information to our debit and ATM card chargeback programs.
  9. Monitor vendor efficiency and accuracy by ensuring invoicing for services rendered is accurate, identifying issues on invoicing and making recommendations to improve vendor accuracy prior to payment being rendered for services.
  10. Support debit and ATM card-related initiatives, serving as the primary contact for internal education and training on debit and ATM card products and related services.
  11. Take ownership for actions, decisions, and results, openly accepting feedback and demonstrating both the willingness and ability to improve.

Requirements

Here are the key qualifications for this position:

  1. Minimum 4-6 years' experience in financial services, including 1-3 years' experience in payments, card products, or supporting card operations initiatives.
  2. Strong interpersonal communications skills.
  3. Must possess a strong service orientation.
  4. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  5. Ability to function in a Consumer business office environment and utilize standard office equipment, including but not limited to: PC, copier, telephone, etc.
  6. Ability to lift a minimum of 25 lbs. (file boxes, computer).
  7. Travel required on occasion.

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