Card Operations Director

3 weeks ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

About the Role

The Card Operations Director will lead the Card Operations team to deliver exceptional service, operational efficiency, and strategic growth. This individual will oversee debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, and shared branching and ATM solutions.

Key Responsibilities

  1. Develop and execute the strategic vision for Card Operations, aligning with the credit union's goals.
  2. Lead the day-to-day efforts of the Card Operations team, ensuring high levels of efficiency, accuracy, and member satisfaction.
  3. Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
  4. Ensure compliance with card operating rules and implement processes to stay updated with any changes.
  5. Serve as the primary liaison for the credit union to operations-related vendors.

Requirements

The ideal candidate will have a minimum of 10-12 years' experience in financial services, payments, or card products, including 4-6 years' experience supporting card operations initiatives. Strong understanding of card industry regulations, trends, and best practices is required.

Preferred Qualifications

Bachelor's degree in business, finance, marketing, or a related field is preferred. Experience managing teams in an operations setting with a financial institution and knowledge of financial products and services are also desirable.



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