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VP, Card Operations Leader

4 weeks ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced VP, Card Operations to lead our Card Operations team. The successful candidate will be responsible for directing and leading the efforts of the team to ensure exceptional service delivery, operational efficiency, and strategic growth. This includes overseeing all aspects of our debit, credit, and ATM card programs, as well as card and payments fraud prevention, money transfer solutions, cash withdrawal and deposit solutions, and shared branching and ATM solutions.

Key Responsibilities
  1. Develop and execute the strategic vision for the Card Operations team in alignment with our credit union's goals.
  2. Lead the day-to-day efforts of the Card Operations team, ensuring high levels of efficiency, accuracy, and member satisfaction.
  3. Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
  4. Ensure compliance with card operating rules established by card networks and payment processors.
  5. Serve as the primary liaison for our credit union to operations-related vendors.
  6. Negotiate contracts and service level agreements to ensure optimal terms and performance.

Requirements
  1. Minimum 10-12 years' experience in financial services, payments, or card products, including 4-6 years' experience supporting card operations initiatives.
  2. 4-6 years of management experience.
  3. Strong understanding of card industry regulations, trends, and best practices.
  4. Strong interpersonal communications skills, with experience in addressing all levels of leadership.
  5. Strategic thinking and strong analytical and problem-solving skills.

Preferred Qualifications
  1. Bachelor's degree in business, finance, marketing, or a related field.
  2. Experience managing teams in an operations setting with a financial institution.
  3. Knowledge of financial products and services.