Credit Card Operations Specialist

4 weeks ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

Local Government Federal Credit Union is seeking a skilled Credit Card Analyst to join our team. As a key member of our operations team, you will be responsible for maintaining and analyzing credit card data, identifying potential fraud indicators, and developing policies and procedures to ensure compliance with regulations.

Key Responsibilities

  1. Perform daily balancing and reconciling of accounts, researching and resolving issues in a timely manner.
  2. Monitor reporting and generate credit card and payment fraud prevention and analysis reports, identifying operational and fraud-related issues.
  3. Assist in the development and maintenance of credit card policies and procedures, ensuring compliance with regulations and industry standards.
  4. Partner with internal departments and external vendors to investigate and analyze fraud activities, reviewing reporting and identifying fraud indicators.
  5. Act as the primary chargeback contact for our processor, providing information to our credit card chargeback programs.
  6. Monitor vendor efficiency and accuracy, identifying issues and making recommendations to improve vendor accuracy.

Requirements

  1. Minimum 4-6 years' experience in financial services, payments, or card products.
  2. Strong interpersonal communication skills and a service-oriented mindset.
  3. Proficiency in Microsoft Office and the Internet, with the ability to lift a minimum of 25 lbs.
  4. Travel required on occasion.

Preferred Qualifications

  1. Bachelor's degree in Business, Operations, or a related field.
  2. Minimum 1-3 years' experience supporting card operations initiatives.
  3. Experience in customer service or a related field, with knowledge of financial products and services.


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