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Guest Services Manager

2 months ago

Hampton, Virginia, United States Eastern Sports Management Full time


Reception Operations Supervisor Position at Eastern Sports Management

Eastern Sports Management is looking for a Reception Operations Supervisor to oversee the Front Desk Team. This role is vital in ensuring outstanding customer service and addressing inquiries regarding the facility's offerings and events. The Supervisor will also facilitate property tours for prospective guests.

Key Responsibilities:
  • Welcome and inform guests about available services and events
  • Provide courteous and professional service to all visitors
  • Resolve guest complaints effectively
  • Manage registration and payment procedures
  • Oversee cash handling and drawer maintenance
  • Prepare and analyze shift reports
  • Administer waivers for activities
  • Utilize front desk technology efficiently
  • Schedule and train staff members
  • Conduct regular training sessions
  • Perform additional duties as required
Qualifications:
  • Ensure confidentiality of guest information
  • Excellent verbal communication skills
  • Professional appearance and conduct
  • Detail-oriented with strong organizational skills
  • Able to thrive in a fast-paced environment
  • Maintain composure under pressure
  • Effectively prioritize tasks
  • Handle emergency situations with professionalism
  • Availability for flexible scheduling, including evenings, weekends, and holidays
Education and Experience:
Minimum of six (6) months of experience in a front desk role is required, with supervisory experience preferred.
Language Proficiency:
Fluency in English is required; knowledge of additional languages is advantageous.
Mathematical Skills:
Ability to manage numerical tasks with or without technology.
Computer Proficiency:
Experience with Windows-based systems and peripheral devices.
Physical Requirements:
- Standing: Constantly
- Sitting: Frequently
- Walking/Running: Occasionally
- Bending/Stooping: Occasionally
- Reaching/Twisting: Occasionally
- Lifting/Pushing/Pulling: Occasionally (up to 25 lbs)
- Hearing: Constantly
- Talking/Shouting: Constantly
- Seeing: Constantly
Work Environment:
- Indoor setting with controlled temperature and humidity
- Moderate noise levels in the workplace

Reasonable accommodations are available for individuals with disabilities to meet job requirements.