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Retail Operations Supervisor

2 months ago

Hampton, Virginia, United States RaceTrac Full time

Job Summary

The 1st Shift Manager is a key member of the RaceTrac team, responsible for supporting the General Manager in overseeing the operations and sales of a high-volume convenience store retail outlet. This individual works closely with store management to provide associates with necessary supervision and leadership on designated shifts.

Key Responsibilities

  • Provide exceptional customer service by greeting and interacting with new and regular guests in a genuine manner, suggesting products that complement purchases to enhance the guest experience.
  • Manage store operations on designated shifts, ensuring a smooth and efficient customer experience.
  • Maintain inventory in a neat and organized manner, adhering to company standards.
  • Provide prompt, efficient, and courteous service to guests, addressing any concerns or issues in a professional and respectful manner.
  • Foster positive and professional relationships with coworkers and guests, maintaining a consistent team-oriented attitude.
  • Address employee and guest concerns on designated shifts, providing solutions and support as needed.
  • Set a leading example of RaceTrac's Core Values, Leadership Qualities, and the RaceTrac Way to the entire team.
  • Oversee, coach, train, and develop store team members, ensuring they have the necessary skills and knowledge to succeed.
  • Direct, plan, and apportion the work of store team members on designated shifts, ensuring tasks are completed efficiently and effectively.
  • Supervise and monitor adherence to all safety-related regulations, including food safety regulations, to ensure a safe working environment.
  • Participate in daily store operational activities as needed, including ringing up guests on a cash register, ensuring the store is clean and well-maintained, stocking shelves and coolers, and taking inventory on shelf items.
  • Have the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.

Requirements

  • 2-3 years of work experience preferred
  • 1+ years of management experience preferred
  • Vendor management experience preferred
  • Previous experience working in high-volume, guest-focused, transactional environments preferred
  • Previous experience working in a retail environment preferred