Guest Services Representative

2 weeks ago


Hampton, Virginia, United States Arbor Lodging Management Full time

Position Title: Front Desk Agent - Night Audit Combination (Full Time)

Job Category: Front Desk

Job Overview:

Arbor Lodging Management is a prominent hotel investment and management firm with a diverse portfolio of properties across the United States. We pride ourselves on delivering exceptional experiences to our guests, fostering a culture that emphasizes connection, accountability, and data-driven decision-making.

Role Summary:

We are in search of a dedicated Front Desk Agent and Night Auditor to join our team in a full-time capacity, combining front desk responsibilities with night audit duties.

Key Responsibilities:

  • Welcome and register guests with a warm and friendly approach.
  • Assist with reservations, pre-registrations, and room assignments.
  • Support large groups during their arrival process.
  • Provide local area insights to guests, recommending dining, shopping, and attractions.
  • Address and resolve guest concerns promptly to ensure satisfaction.
  • Process payments in accordance with established procedures, including credit card authorizations.
  • Maintain accurate cash, check, and credit card balances at the end of each shift.
  • Respond to guest inquiries professionally and cater to their needs.
  • Collaborate with other departments to resolve guest requests or issues.

Ideal Candidate Profile:

  • Outgoing personality with a commitment to guest satisfaction.
  • Previous experience in hotel front desk operations is preferred.
  • Familiarity with reservation systems.
  • Strong verbal and written communication skills.
  • Proficient in Windows operating systems.
  • Positive attitude and a team-oriented mindset.
  • Ability to stand for extended periods and lift up to 20 lbs occasionally.
  • Availability for a consistent schedule with the option to take on additional shifts.
  • High school diploma or equivalent is required.

Benefits of Joining Arbor Lodging:

  • Competitive salary structure.
  • Annual performance reviews with potential for salary increases.
  • 401(k) plan with company matching contributions.
  • Additional benefits may be available.

At Arbor Lodging Management, we are committed to fostering a workplace that values integrity, kindness, accountability, ambition, and diversity. We look forward to welcoming a new member to our team.



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