Guest Services Representative
2 weeks ago
Position Title: Front Desk Agent - Night Audit Combination (Full Time)
Job Category: Front Desk
Job Overview:
Arbor Lodging Management is a prominent hotel investment and management firm with a diverse portfolio of properties across the United States. We pride ourselves on delivering exceptional experiences to our guests, fostering a culture that emphasizes connection, accountability, and data-driven decision-making.
Role Summary:
We are in search of a dedicated Front Desk Agent and Night Auditor to join our team in a full-time capacity, combining front desk responsibilities with night audit duties.
Key Responsibilities:
- Welcome and register guests with a warm and friendly approach.
- Assist with reservations, pre-registrations, and room assignments.
- Support large groups during their arrival process.
- Provide local area insights to guests, recommending dining, shopping, and attractions.
- Address and resolve guest concerns promptly to ensure satisfaction.
- Process payments in accordance with established procedures, including credit card authorizations.
- Maintain accurate cash, check, and credit card balances at the end of each shift.
- Respond to guest inquiries professionally and cater to their needs.
- Collaborate with other departments to resolve guest requests or issues.
Ideal Candidate Profile:
- Outgoing personality with a commitment to guest satisfaction.
- Previous experience in hotel front desk operations is preferred.
- Familiarity with reservation systems.
- Strong verbal and written communication skills.
- Proficient in Windows operating systems.
- Positive attitude and a team-oriented mindset.
- Ability to stand for extended periods and lift up to 20 lbs occasionally.
- Availability for a consistent schedule with the option to take on additional shifts.
- High school diploma or equivalent is required.
Benefits of Joining Arbor Lodging:
- Competitive salary structure.
- Annual performance reviews with potential for salary increases.
- 401(k) plan with company matching contributions.
- Additional benefits may be available.
At Arbor Lodging Management, we are committed to fostering a workplace that values integrity, kindness, accountability, ambition, and diversity. We look forward to welcoming a new member to our team.
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