Wireless Customer Service Representative

4 weeks ago

Bluefield, West Virginia, United States DISH Network L.L.C Full time
Job Summary

We are seeking a highly motivated and customer-focused Wireless Customer Service Representative to join our team at DISH Network L.L.C. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our wireless services.

Key Responsibilities
  • Provide quality customer service and support via phone, email, and chat
  • Activate and troubleshoot wireless services, including devices and accessories
  • Establish long-term customer relationships by providing exceptional service and one-call resolution
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
Requirements
  • High School diploma, GED, or equivalent experience
  • Awesome attitude with a customer-first mindset
  • Desire to work in a collaborative team environment
  • Related customer service experience and/or training is a plus
  • Experience in the wireless industry is a plus
  • Familiarity with wireless devices and their functions
  • Familiarity with the process of changing wireless providers
  • Strong sense of pride when assisting customers with pricing, wireless devices, services, and products
  • Adaptability to different work environments
  • High engagement throughout the entirety of their shift
  • Willingness to work flexible schedules - pay differential applies to weekends and evenings
  • $2/hr additional per hour worked after 6 pm
  • $2/hr additional per hour worked on weekends
  • Ability to smoothly operate Windows OS desktop computers
  • Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
  • Excellent written and verbal communication skills with the ability to provide a high level of customer service
  • Willingness to proactively communicate problems back to the business
  • A desire to continually improve and an openness to being coached and developed
What's in it for you?

Opportunity is our greatest benefit. Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.

Company-provided equipment

Extensive Benefits Package

Medical, Dental, Vision Insurance

Paid vacation and sick time

401(k) Investments

Company-matched funds

Tuition reimbursement

Heavily discounted DISH, Sling, & Boost Mobile

330 free channels including premiums

$5 monthly Sling Blue and Orange service

$10 credit per line (up to 5) for Boost Mobile

Salary Ranges

$15.50/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

  • Wireless Customer Service Representative

    1 month ago

    Bluefield, West Virginia, United States West Virginia Employer Full time

    Customer Experience RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key Responsibilities:Provide quality customer...

  • Wireless Customer Service Representative

    4 weeks ago

    Bluefield, West Virginia, United States West Virginia Employer Full time

    Customer Experience RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key Responsibilities:Provide quality customer...

  • Wireless Customer Service Representative

    1 week ago

    Bluefield, West Virginia, United States DISH Full time

    Customer Service Representative Job DescriptionAt DISH, we're reimagining the future of connectivity. As a Wireless Customer Service Representative, you'll be part of a team that's at the forefront of this innovation. Based in our cutting-edge Bluefield facility, you'll have the opportunity to become a subject matter expert in wireless technology and build...

  • Wireless Customer Service Representative

    3 weeks ago

    Bluefield, West Virginia, United States VetJobs Full time

    Job Title: Wireless Customer Service RepresentativeJoin VetJobs as a Wireless Customer Service Representative and become a key member of our Customer Experience Team (CXO). As a part of this team, you will be the voice of the company to our customers, resolving issues, preventing future problems, and promoting our services while listening, connecting, and...

  • Wireless Customer Service Representative

    3 weeks ago

    Bluefield, West Virginia, United States DISH Full time

    Job SummaryWe are seeking a highly skilled Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key ResponsibilitiesProvide quality customer service and support to wireless customers via...

  • Wireless Customer Service Representative

    6 days ago

    Bluefield, West Virginia, United States DISH Network L.L.C Full time

    Job SummaryDISH Network L.L.C is seeking a highly skilled Wireless Customer Service Representative to join our team. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our wireless services.Key ResponsibilitiesProvide quality customer service and...

  • Wireless Customer Service Representative

    4 weeks ago

    Bluefield, West Virginia, United States DISH Network L.L.C Full time

    About DISH Network L.L.CDISH Network L.L.C is a leading provider of satellite television services, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years, with a strong presence in the wireless industry.Job SummaryWe are seeking a highly skilled Wireless Customer Service Representative to join...

  • Wireless Customer Service Representative

    2 weeks ago

    Bluefield, West Virginia, United States DISH Full time

    Company OverviewDISH, a leading provider of connectivity solutions, has been revolutionizing the future of wireless technology for over 40 years. Our business spans satellite television service, live-streaming, smart home installation services, mobile plans, and products. We are building America's First Smart Network™, a cutting-edge platform that will...

  • Wireless Customer Service Representative

    4 weeks ago

    Bluefield, West Virginia, United States DISH Network L.L.C Full time

    About DISH Network L.L.CDISH Network L.L.C is a leading provider of satellite television service, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years.Job SummaryWe are seeking a highly skilled Wireless Customer Service Representative to join our team. As a key member of our Customer...

  • Wireless Customer Service Representative

    4 weeks ago

    Bluefield, West Virginia, United States DISH Network L.L.C Full time

    About DISH Network L.L.CDISH Network L.L.C is a leading provider of satellite television service, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years.Job SummaryWe are seeking a highly skilled Wireless Customer Service Representative to join our team. As a key member of our Customer...

  • Wireless Customer Service Representative

    2 weeks ago

    Bluefield, West Virginia, United States DISH Full time

    Job SummaryWe are seeking a highly skilled Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service, resolving issues, and promoting our wireless services.Key ResponsibilitiesProvide quality customer service and resolve customer...

  • Wireless Customer Service Specialist

    1 week ago

    Bluefield, West Virginia, United States DISH Network L.L.C Full time

    Unlock the Future of ConnectivityDISH, an EchoStar company, has been revolutionizing the way people connect for over 40 years. Our innovative approach spans satellite television services, live-streaming, on-demand programming, smart home installation services, mobile plans, and professional customer support.Join Our Team of ExpertsAs a Wireless Customer...

  • Customer Service Representative

    4 weeks ago

    Bluefield, West Virginia, United States DISH Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Wireless Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our wireless products and services.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Bluefield, West Virginia, United States DISH Full time

    Company OverviewDISH, an EchoStar Company, has been a leader in connectivity for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're building America's First Smart Network.Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost...

  • Customer Service Representative

    1 week ago

    Bluefield, West Virginia, United States DISH Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DISH. As a key member of our Field Operations team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and chat.Key ResponsibilitiesProvide timely...

  • Customer Service Representative

    1 month ago

    Bluefield, West Virginia, United States DISH Full time

    About DISHDISH is a leading provider of innovative solutions for satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans and products, and more. Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.Job SummaryAs a Customer...

  • Wireless Customer Service Expert

    4 weeks ago

    Bluefield, West Virginia, United States DISH Network L.L.C Full time

    About DISH Network L.L.CDISH Network L.L.C has been a pioneer in connectivity for over 40 years, offering a range of services including satellite television, live-streaming, on-demand programming, smart home installation, mobile plans, and professional customer support.Key ResponsibilitiesProvide exceptional customer service and support via phone, email, or...

  • Customer Service Representative

    1 month ago

    Bluefield, Virginia, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Ambassador

    1 month ago

    Bluefield, West Virginia, United States DISH Network L.L.C Full time

    About DISH Network L.L.CDISH Network L.L.C, a leading provider of innovative connectivity solutions, has been revolutionizing the future of communication for over 40 years. Our business encompasses a range of services, including satellite television, live-streaming, on-demand programming, smart home installation services, and mobile plans.Our TeamWe are a...

  • Customer Service Representative

    2 weeks ago

    Bluefield, Virginia, United States First Community Bank Full time

    Job OverviewAt First Community Bank, we're dedicated to making a positive impact in our community. As a Customer Care Specialist, you'll play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.Key ResponsibilitiesProvide top-notch customer service via phone, ensuring that every interaction is...