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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Wireless Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our wireless products and services.
Key Responsibilities- Provide quality customer service and resolve customer issues in a timely and professional manner
- Maintain strong knowledge of our wireless products, accessories, and pricing plans
- Provide product suggestions and sell our products and services to customers
- Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
- Identify opportunities and provide feedback to improve customer service, performance, and efficiency
- High School diploma, GED, or equivalent experience
- Awesome attitude with a customer-first mindset
- Desire to work in a collaborative team environment
- Related customer service experience and/or training is a plus
- Experience in the wireless industry is a plus
- Opportunity for career growth and advancement
- Competitive hourly rate of $15.50
- Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement
- Heavily discounted DISH, Sling, and Boost Mobile services
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
