Wireless Customer Service Representative

2 weeks ago


Bluefield, West Virginia, United States DISH Full time
Job Summary

We are seeking a highly skilled Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service, resolving issues, and promoting our wireless services.

Key Responsibilities
  • Provide quality customer service and resolve customer issues in a timely and professional manner
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback to improve customer service, performance, and efficiency
Requirements
  • High School diploma, GED, or equivalent experience
  • An awesome attitude with a customer-first mindset
  • A desire to work in a collaborative team environment
What We Offer
  • Opportunity for career growth and advancement
  • Company-provided equipment
  • Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement
  • Heavily discounted DISH, Sling, and Boost Mobile services


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