Customer Service Representative
4 weeks ago
DISH, an EchoStar Company, has been a leader in connectivity for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're building America's First Smart Network.
Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.
Job SummaryWe're seeking a Customer Experience Representative to join our Field Operations team. As a key member of our team, you'll be the voice of the company to our customers, resolving issues, preventing problems, and promoting our services. You'll work with customers through voice and chat interactions, providing solutions to their concerns.
This role is based out of our cutting-edge Bluefield facility.
Key ResponsibilitiesAs a Customer Experience Representative, you'll:
- Provide information and support to customers on billing, programming, and technical issues.
- Promote products and services to new and existing customers.
- Resolve customer concerns, from simple to complex issues.
- Work with a diverse consumer base to provide solutions to their needs and technical issues.
- Take back-to-back tech support or customer service phone calls.
We offer a competitive starting pay rate, a 10% increase after completing an apprenticeship, and a performance incentive plan. You'll also receive company-provided equipment, medical, dental, and vision insurance, PTO, paid sick time, 401(k) investments, and tuition reimbursement.
As a DISH employee, you'll enjoy discounted services, including 330 free channels, Sling Blue and Orange service, and Boost Infinite wireless.
We're committed to your growth and development, with defined career ladders and opportunities for upward mobility.
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