Customer Success Team Lead

4 weeks ago


San Francisco, California, United States Dynamo AI Full time

About the Role

We are seeking a seasoned Customer Success Team Lead to join our team at Dynamo AI. As a key member of our Customer Success organization, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.

Key Responsibilities

  • Build and lead a high-performing Customer Success team, providing guidance and support to ensure the team delivers exceptional service and support to our clients.
  • Develop and maintain relationships with key clients, serving as the primary point of contact for escalations and strategic discussions.
  • Oversee the customer onboarding process to ensure a smooth transition from Sales to Customer Success, implementing strategies that drive product adoption and utilization.
  • Act as the voice of the customer within the company, ensuring that customer feedback is heard and acted upon to improve product offerings and customer experience.
  • Develop and execute strategies to increase customer retention and reduce churn, identifying upsell and cross-sell opportunities by understanding customer needs and aligning them with our product offerings.
  • Establish key performance indicators (KPIs) for the Customer Success team and regularly track and report on these metrics to assess team performance and customer health.
  • Cross-functional collaboration with Sales, Product Management, and Engineering teams to ensure alignment between customer requirements and product development.
  • Identify areas for improvement in the customer experience and customer success processes, driving continuous improvement and innovation.

Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • At least 8-10 years of experience in customer success or a related field, with a proven track record of leading a customer success team in a technology-driven environment.
  • Strong understanding of customer success metrics and the ability to link them to business outcomes.
  • Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders.
  • Demonstrated ability to manage and inspire a team in a dynamic and fast-paced setting.
  • Proficient in CRM and Customer Success software platforms such as Salesforce or Hubspot.

Compensation
$150,000 - $180,000 a year

Job ID
J-18808-Ljbffr

  • San Francisco, California, United States Perfect Venue Full time

    Customer Success Team LeadJoin Perfect Venue in revolutionizing the event management industry. As a Customer Success Team Lead, you will be responsible for managing and leading a high-performing team of Customer Success Managers. Your primary goal will be to ensure customer success and satisfaction by developing and implementing processes and procedures to...


  • San Francisco, California, United States Perfect Venue Full time

    About UsPerfect Venue is a cutting-edge event management tool designed to help local restaurants compete with big chains. Our platform offers an affordable, user-friendly solution for managing private events and catering, significantly increasing restaurant revenue. We are passionate about solving our customers' problems and strive for excellence in every...

  • Customer Success Lead

    4 weeks ago


    San Francisco, California, United States unitQ Full time

    About unitQunitQ is a pioneering AI SaaS platform that empowers companies to build exceptional products by leveraging real-time customer feedback to enhance product quality and drive growth. Our leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product...


  • San Francisco, California, United States Calyx Containers Full time

    Job Title: Customer Success Team ManagerJob Summary:We are seeking a highly skilled and results-driven Customer Success Team Manager to join our team at Calyx Containers. As a key member of our organization, you will be responsible for leading our Customer Success team and ensuring that our customers receive exceptional service and support.Key...


  • San Francisco, California, United States Notion, LLC Full time

    About Us:We're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions to their unique challenges. Our goal is to make software toolmaking ubiquitous, and we're committed to achieving this through innovative design, focus, and craft.With a strong foundation since 2016, we've built a diverse and creative...


  • San Francisco, California, United States Notion Labs Full time

    About Notion LabsWe're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Our company is passionate about building a company as diverse and creative as the millions of people we reach worldwide.About the RoleAs a Customer Success Strategy and Operations...


  • San Francisco, California, United States Scrut Automation Full time

    Job Title: Business Analyst - Customer SuccessAbout Scrut AutomationScrut Automation is a leading information security and compliance monitoring platform that helps small and medium cloud-native enterprises develop and maintain a robust security posture. Our platform is designed to simplify compliance with various infosec standards such as SOC 2, ISO 27001,...


  • San Francisco, California, United States P. A.V. E. Full time

    About PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...


  • San Francisco, California, United States Vanta Full time

    About the Role:As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of...


  • San Francisco, California, United States Klarity Intelligence, Inc Full time

    Job Title: Customer Success ManagerAt Klarity Intelligence, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a foundational member of our Customer Success team, you will play a critical role in delivering the Klarity platform and driving growth and value realization for our customers throughout their journey.Key...


  • San Francisco, California, United States Science Exchange Full time

    Job Title: Customer Support Team LeadAbout the Role:We are seeking a highly skilled Customer Support Team Lead to join our team at Science Exchange. As a key member of our customer support team, you will be responsible for leading a team of customer support representatives, providing guidance, support, and ongoing training to drive team success and...


  • San Francisco, California, United States Klarity Intelligence, Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...


  • San Francisco, California, United States Insight Global Full time

    Job SummaryWe are seeking a seasoned Customer Success Leader to join our team at Insight Global. This is a unique opportunity to lead our customer success efforts and drive growth in the life sciences industry.About the RoleThis is a leadership position that requires a strong understanding of customer success principles and a proven track record of driving...


  • San Francisco, California, United States SuperAnnotate Full time

    We are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...


  • San Francisco, California, United States Wrapbook Full time

    About WrapbookAt Wrapbook, we empower production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, all in one place. Our unified payroll platform seamlessly connects your entire team—production, accounting, cast, and crew—enabling workers to manage timecards, track pay, and onboard to new projects from any...


  • San Francisco, California, United States Dealpath Full time

    Customer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...


  • San Francisco, California, United States Pathlight Full time

    About PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...


  • San Francisco, California, United States Dynamo AI Full time

    We are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.Key...


  • San Francisco, California, United States Factory Full time

    Role OverviewAt Factory, we're committed to delivering exceptional customer experiences. Our core principle of creating obsessed customers drives us to provide close support and foster strong partnerships. We're seeking a Customer Engineer to play a critical role in ensuring customer success and enhancing our product experience.Key ResponsibilitiesCustomer...


  • San Francisco, California, United States Etleap Full time

    About the Role:Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the organization.Key...