Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at The Engineering Co. in Los Angeles or San Francisco.
This is a unique opportunity to be a true strategic partner to some of the most innovative hardware companies in the world.
As a Customer Success Manager, you will be responsible for growing product usage and adoption across our customer base, leading to successful customers who retain and grow their footprint with Flow.
You will be the voice of the customer internally, sharing feedback with our Engineering team and identifying value-add opportunities within the product.
Develop a deep understanding of how our customers use the product and amplify successful use cases across our customer base.
Represent Flow within the industry, including regularly attending industry events and meet-ups.
Requirements- 4+ years of experience as a Customer Success Manager, managing a small but strategic book of business (5-10 customers, min total value of $500k-$1M).
- A track record of meeting and exceeding Net Revenue Retention and Expansion targets.
- Comfortable operating in a highly technical environment and can quickly get up to speed in a new industry.
- Engaging with Engineers on a daily basis.
- Solid experience building deep, productive partnerships across end users, technical stakeholders, and C-level executives.
- Deeply interested in the problems that our customers are facing and motivated by helping them achieve their mission using Flow.
- Experience of working in a start-up environment, including building out customer success processes and practices from scratch.
- Thrives in a fast-paced, flexible environment.
- Competitive salary and equity.
- Enhanced parental leave.
- Private health care including mental health, dental and opticians.
- Unlimited holiday, with a minimum floor.
- Unlimited self-development budget.
Please note, this role requires you to be authorized to work in the United States.
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