Strategic Operations Partner

4 weeks ago

Honolulu, Hawaii, United States Lumen Inc Full time

About the Role

Lumen Inc is seeking a highly skilled and experienced Chief of Staff to support the Senior Vice President of Corporate Strategy, Go-To-Market (GTM) & Operations. This is a unique opportunity to join a dynamic team and contribute to the company's growth and success.

Key Responsibilities

  • Analyze and synthesize data from various sources to provide data-driven insights and support to senior leaders and key stakeholders.
  • Collaborate with cross-functional teams, including product management, engineering, marketing, sales, and customer success to drive business growth and excellence.
  • Build and maintain slide decks, reports, and dashboards to present analysis and recommendations to senior leaders and key stakeholders.
  • Partner with HR on people planning, including workforce planning, location strategy, org structure management, and people metrics.
  • Provide coaching, mentoring, and guidance to the SVP's direct reports and other staff members to ensure alignment and execution of objectives.
  • Identify and resolve issues and conflicts that arise within the organization or affect the SVP's agenda.
  • Stay up-to-date on the latest industry trends, best practices, and competitive landscape for the various products and segments that Lumen offers and serves.
  • Ensure the SVP is thoroughly prepared for all external and large internal meetings, manage necessary prep calls, and disseminate all materials to relevant parties.
  • Monitor and evaluate the performance and progress of the organization and the leader's goals and objectives, contributing to the development of new processes.

Requirements

  • Bachelor's degree in business, business administration, operations management, or a related field preferred, a master's degree is a plus.
  • 15+ years of general and relevant experience.
  • 5-7+ years of experience as a business analyst or in a Chief of Staff role, preferably in the Technology or Telecommunications industries.
  • 5+ years of experience in corporate strategy, go-to-market functions, product/product management, and/or marketing.
  • High emotional intelligence, self-awareness, and adaptability, and the ability to handle ambiguity and navigate uncertainty.
  • Proven track record of success in an analyst role where executive priorities are translated into actionable plans that can be tracked.
  • Strong executive presence and excellent communication and interpersonal skills.
  • Passion for products, technology, sales, marketing, and innovation with a customer-obsessed mindset.
  • Ability to navigate complex stakeholder management situations.
  • Attention to detail across a broad range of contexts and topics.
  • Experience with Business Operations and Planning, Business Transformation, and/or Management Consulting is a plus.

What We Offer

Lumen Inc offers a comprehensive benefits package, including health, life, voluntary lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial well-being. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

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