Customer Service Sales Representative

2 weeks ago


Arlington, Virginia, United States Uniqlo Co., Ltd. Full time

Position Overview:
The Sales Associate serves as the primary customer service representative within the retail environment.

This role is crucial in ensuring customer satisfaction by attentively understanding their needs, recommending suitable products, providing comprehensive information about items of interest, and successfully completing sales transactions.


Key Responsibilities:

  • Achieve and surpass sales targets
  • Uphold brand and operational standards, including visual presentation and cleanliness
  • Address customer needs and exceed expectations by adhering to service standards, following core principles, and utilizing established communication phrases
  • Assist in fitting room operations and act as a cashier when necessary, following proper protocols
  • Process incoming shipments and ensure all merchandise is displayed on the sales floor in a complete size range
  • Support management in identifying and resolving store-related issues
  • Provide customers with detailed product and brand knowledge
  • Adhere to all company policies and procedures, reporting any infractions to management
  • Assist with special projects as directed by management

Requirements:
High School Diploma or GED
- Strong communication skills and ability to follow instructions
- Flexibility to work a schedule that meets business needs, including evenings and weekends
- Capability to stand for extended periods, operate computer terminals, and handle objects weighing at least 25 pounds
- Proficiency in navigating the sales floor and stockroom, including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing

The Company is dedicated to equal pay initiatives and will not inquire about candidates' current or past salary.

As an Equal Opportunity Employer, Uniqlo Co., Ltd. does not discriminate against applicants or employees based on race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state, or local law.



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