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Customer Service Representative

2 months ago

Arlington, Virginia, United States Oil States Industries Full time

**Job Summary**

Oil States Industries, a leading provider of innovative solutions for the oil and gas industry, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.

**Key Responsibilities:**

• Respond to customer inquiries and provide timely and accurate information on products and services

• Process sales orders and returns, and coordinate with other departments to ensure seamless execution

• Collaborate with the sales team to identify and pursue new business opportunities

• Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty

• Work closely with the credit department to establish new accounts and process credit arrangements

• Assist in handling the needs of the sales department, including expediting or ensuring timely delivery of scheduled shipments

• Maintain accurate records and data sources for quotation and technical follow-up

• Perform other assignments or duties as assigned or required

**Requirements:**

• High school diploma or equivalent with at least 1 year of experience in sales

• Previous experience in a manufacturing environment preferred

• Strong computer and software skills, including Word, Excel, PowerPoint, and email

• Demonstrated proficiency using an ERP/MRP system for sales, work orders, and invoicing

• Excellent verbal and written communication skills, including phone etiquette

• Ability to work well with people and prioritize and manage multiple tasks

**Physical Requirements:**

• Prolonged sitting and/or standing

• Occasional reaching, bending, stooping, etc.

• Lifting light to moderately heavy boxes (less than 30 lbs)