Customer Service Representative

7 days ago

Arlington, Virginia, United States Crown Full time

Job Summary

Crown is seeking a highly skilled Sales Support Representative to join our team. As a Sales Support Representative, you will be responsible for providing exceptional customer service and support to our National Account customers.

Key Responsibilities

  • Prepare quotations for National Account customers, ensuring timely and accurate delivery of sales materials.
  • Develop and maintain relationships with customers, vendors, and internal stakeholders to ensure seamless sales support.
  • Assist with order processing, installation coordination, and review of acknowledgements for repetitive specification fleet orders and standardized equipment needs.
  • Collect, coordinate, and disseminate information related to sales activities, including preliminary calculations, permits, material counts, and pricing or engineering authorization requests.
  • Enlist support and ensure participation from local retailers in supporting the company's National Account customers.
  • Schedule, coordinate, and follow up on product demonstrations, concerns, and rentals, as needed.
  • Interact with customers, internal stakeholders, and vendors to gather application specifics to support National Account customers.
  • Serve as liaison with company engineering, coordinators, corporate Inside Sales Reps, and vendors as needed.
  • Take phone calls from National Account customers and respond to their inquiries in a timely and professional manner.
  • Provide exceptional customer service, answering questions and following through on customer requests.
  • Help build customer confidence in the company's national support system.
  • Keep the National Account Managers and/or Warehouse Solutions Specialist informed of any customer communications, sharing customer feedback and providing up-to-date information that requires response and retailer execution on various needs.
  • Travel as needed to deliver required support.

Requirements

  • 2-4 years of related experience in sales support or a related field.
  • High school graduate or equivalent.
  • Valid driving privileges.
  • Occasional travel (0-5%) and occasional overnight stays (0-5%).

Preferred Qualifications

  • Bachelor's degree, preferably in Management, Marketing, Entrepreneurship, Sales, or a related business major.
  • Basic computer skills, including working knowledge of SRA and Microsoft Office programs.
  • Excellent communication, relationship building, and time management skills.
  • Problem-solving capabilities, strong sense of urgency, responsibility, and self-motivation.
  • Attention to detail and ability to work within a teamed environment.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

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