Customer Service Representative

4 days ago


Arlington, Virginia, United States Martin Sprocket Full time

About Martin Sprocket

Martin Sprocket is a leading provider of power transmission and bulk material handling solutions. With a rich history dating back to 1951, we have established ourselves as a trusted partner in the industry.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our internal and external customers, ensuring timely and accurate resolution of their inquiries and issues.

Key Responsibilities

  • Provide technical information and support to customers via phone, email, and in-person interactions
  • Respond to inbound sales calls and provide product and pricing information, order status, and delivery confirmation
  • Secure and renew orders, and arrange delivery in a timely and efficient manner
  • Enter orders and quotes, and perform quote follow-ups in a dynamic and fast-paced environment
  • Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment

Requirements

  • Bachelor's degree preferred
  • 1-2 years sales/customer service experience is preferred
  • Mechanical aptitude or technical inclination required
  • Excellent interpersonal and communication skills
  • Un-yielding commitment to customer service
  • Team approach to achieving high performance
  • Self-management with the drive to succeed and achieve goals
  • Independent ability to evaluate situations, solve problems, and make decisions
  • Ability to thrive in a dynamic, fast-paced, multi-tasking environment
  • Recognition and ability to effect change and contribute to the organization's goals
  • Proficient in Microsoft Office Suite and ERP software such as AX

What We Offer

  • A stable work environment with equal leadership development and career growth opportunities
  • Affordable medical, pharmacy, and dental benefits
  • Life and disability insurance
  • 401k profit trust plan
  • PTO (paid time off)
  • Growth opportunities
  • Competitive pay


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