Interim Client Service Associate
2 weeks ago
Position Overview: The Customer Service Relief Specialist at Vestis is dedicated to fostering strong, positive relationships with clients while striving to surpass their expectations. In a competitive landscape, the successful candidate will effectively balance outstanding customer service with achieving individual sales growth objectives. As representatives of the organization, they will work to cultivate goodwill and loyalty while maintaining professionalism at all times.
Key Responsibilities:
- Safely operate a company vehicle within designated areas to deliver products and services to a diverse clientele.
- Ensure daily vehicle maintenance is performed and maintain accurate operator documentation.
- Independently manage daily routes to guarantee timely and precise product delivery.
- Load and unload products in accordance with company policies and procedures.
- Review invoices daily for accuracy and completeness, making necessary corrections.
- Achieve sales targets and promote overall route growth to enhance profitability.
- Generate leads and reach out to potential customers to solicit business, prepare service agreements, and onboard new accounts.
- Assist the sales team in acquiring additional new business opportunities.
- Possess a comprehensive understanding of services, policies, and pricing structures, and effectively communicate these to clients.
- Monitor customer feedback and address issues promptly and courteously.
- Prioritize personal safety and the safety of others by adhering to safe work practices and policies.
- Perform additional duties as assigned that fall within the scope of the above responsibilities.
Required Knowledge, Skills, and Abilities:
- Must be at least 21 years old with a valid driver's license and a clean driving record.
- Experience in customer service with frequent client interaction.
- Strong mathematical skills and basic computer proficiency.
- Proven experience in selling services/products and generating new business is preferred.
- Exceptional customer service and verbal communication skills are essential.
- Ability to work independently, exercise sound judgment, and quickly resolve customer concerns.
Working Environment and Safety Requirements:
Working conditions may involve exposure to various weather conditions, including extreme temperatures based on geographical location. The role may require working in a fast-paced environment with irregular and extended hours.
Physical Requirements: The position necessitates the ability to routinely lift and maneuver at least 25 lbs. and load/unload products from the vehicle without assistance. Occasionally, the candidate must be able to lift and maneuver over 50 lbs. This role also requires bending, squatting, climbing, and reaching.
Education: A high school diploma or equivalent is required.
Licenses and Certifications: A valid driver's license is mandatory.
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