Hotel Operations Director

2 weeks ago


Reno, Nevada, United States Atlantis Casino Resort & Spa Full time
Job Summary

We are seeking a highly experienced and skilled Director of Hotel Operations to join our team at Atlantis Casino Resort & Spa. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest service and satisfaction, and driving revenue growth.

Key Responsibilities
  • Lead and manage the hotel operations team, including Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Housekeeping, and Retail operations.
  • Develop and implement annual hotel strategy and business plan, ensuring alignment with company goals and objectives.
  • Manage budgets and review department revenues and expenses, identifying areas for cost savings and revenue growth.
  • Ensure consistent delivery of Atlantis Service Standards, driving customer satisfaction and loyalty.
  • Oversee the hiring, training, development, and morale of team members, identifying high-potential talent and implementing succession planning.
  • Monitor occupancy data and assist in maximizing room revenue through revenue/yield management.
  • Review market trends and propose necessary changes to stay competitive.
Requirements
  • Bachelor's Degree or higher in Hospitality or related field, or combination of comparable education and experience.
  • Minimum 8 years' experience in progressive hospitality roles, with casino experience or experience with large, Forbes-rated properties preferred.
  • Excellent communication skills and competency in standard computer/office programs.
  • Nevada Gaming license required upon hiring, and Alcohol awareness card required upon hiring.
What We Offer
  • Comprehensive benefits, including medical, dental, vision, and supplemental coverage.
  • 401K retirement savings plan with discretionary match.
  • Education Tuition Reimbursement Program and Scholarship Opportunity.
  • Paid Vacation, Holiday Pay, and Recreation/Fitness Discounts.
  • Weekly Resort Prizes and Career Development and Training Workshops.
  • FREE daily meal and Internal Advancement opportunities.


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